Customer Service Coordinator (Medical Devices)
Location: NetherlandsSIRE Life Sciences® is the market leader in life science recruitment. We believe the recruitment market needs to gear up in technology and continues innovation. We like technology, in a life science market driven on science, we couldn’t stay behind; we drive Recruitment Science. Investing a majority of our turnover in technology enables us to use unique Resource Technologies. By using highly advanced algorithms, we enable our team of Resource & Data Strategists© to maintain the most advanced, detailed and complete Life Sciences network in Europe. This big data enables us to work Reverse Recruitment©: we first analyze the market in-depth before we go out to the market. Because we analyze the whole market, we can compare facts and data. This enables us to do Facts & Big Data Recruitment©, making sure we, or better yet, you find the right career!
THE COMPANY
Our client is a professional Medical Devices organization, based in Zuid-Holland Netherlands.
The organisation produces medical devices for over eighty countries worldwide.
ROLE DESCRIPTION
As the customer service coordinator you will be responsible for the handling of customer complaints, management of documentation and help with the continuous improvement of quality and improvement. You will also help stimulate working according to internal norms and procedures. In this role you will report to the Quality Assurance Manager.
RESPONSIBILITIES
- Taking complaints and registering them in the system
- Dealing with customers complaints and collecting documents and data for filing
- Doing small research into the cause of the complaint
- Coordinating actions needed to investigate complaint and making sure that the right follow up is being done by adequate departments
- Archive results of complaints and communicating them to the right stakeholders
- Making quarterly reports on complaints per project group and based on sales results and trends
- Assisting the QA Manager during external audits
- Improving complaint handeling procedures
REQUIREMENTS
- Bachelor in a related scientific field
- A minimum of 2 years relevant experience in either customer service or a position where you where dealing with clients
- Fluent in English and Dutch (Written and Verbal)
- IT: Excellent using MS-Office and MS Visio
- Excellent communication skills and the ability to present data in discussions and on paper
- High degree of autonomy
Are you interested and do want to apply for this role, please fill out your application via the apply button below and contact Pascha Groot.
