Customer Service Back Office
Location: NetherlandsSIRE® is the market leader in Life Sciences recruitment. We believe the recruitment market needs to gear up in technology and continuous innovation. We like technology, in a Life Sciences market driven on science, we couldn’t stay behind; we drive Recruitment Science. Investing a majority of our turnover in technology enables us to use unique Resource Technologies. By using highly advanced algorithms, we enable our team of Resource & Data Strategists© to maintain the most advanced, detailed and complete Life Sciences network in Europe. This big data enables us to work Reverse Recruitment©: we first analyze the market in-depth before we go out to the market. Because we analyze the whole market, we can compare facts and data. This enables us to do Facts & Big Data Recruitment©, making sure we, or better yet, you find the right career!Our client is a professional Pharmaceutical organisation, based in Noord-Brabant Netherlands.
commercial order management and specific projects or activities
within the team or department related to commercial supply chain
- Appropriately solves administrative issues.
- Ensures optimal internal and external customer satisfaction in line
with policies and procedures
- Ensures compliance with SOX & GMP regulations
billing- and shipping blocks issues.
- Prepares export documentation
- Arranges transport if necessary outside default set up
- Sets up special shipping, packaging and/or invoice instructions.
- Timely resolution of drug product issues or transport issues affecting
timely and in full shipping to customers
- Takes a proactive approach to identifying breakdowns in service or
systems, information flows and processes.
- Correct shipping documentation and timely handover to relevant
departments and/or suppliers.
- Ensures knowledge of GMP/GDP and job related training is up to
date.
- Provides departmental support upon request
- Identifies & initiates process improvements
• Established knowledge and experience of a range of administrative tasks
• Familiarity with terminology of area supported
• Experience in working with automated systems like MS-Office tools
• Task focused, strong attention to detail
• Fluency in English, both in oral and written communication
• High quality standards with regards to work
Are you interested and do want to apply for this role, please fill out your application via the apply button below and contact Robin Hiariej.
Role Description
- Contributes to the completion of milestones associated withcommercial order management and specific projects or activities
within the team or department related to commercial supply chain
- Appropriately solves administrative issues.
- Ensures optimal internal and external customer satisfaction in line
with policies and procedures
- Ensures compliance with SOX & GMP regulations
Responsibilities
- Provides services, monitoring shipments and pro-actively handlesbilling- and shipping blocks issues.
- Prepares export documentation
- Arranges transport if necessary outside default set up
- Sets up special shipping, packaging and/or invoice instructions.
- Timely resolution of drug product issues or transport issues affecting
timely and in full shipping to customers
- Takes a proactive approach to identifying breakdowns in service or
systems, information flows and processes.
- Correct shipping documentation and timely handover to relevant
departments and/or suppliers.
- Ensures knowledge of GMP/GDP and job related training is up to
date.
- Provides departmental support upon request
- Identifies & initiates process improvements
Requirements
- MBO 3 or higher• Established knowledge and experience of a range of administrative tasks
• Familiarity with terminology of area supported
• Experience in working with automated systems like MS-Office tools
• Task focused, strong attention to detail
• Fluency in English, both in oral and written communication
• High quality standards with regards to work
Are you interested and do want to apply for this role, please fill out your application via the apply button below and contact Robin Hiariej.
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