Customer Service - Back Office Italian

Location: Netherlands

SIRE® is the market leader in Life Sciences recruitment. We believe the recruitment market needs to gear up in technology and continuous innovation. We like technology, in a Life Sciences market driven on science, we couldn’t stay behind; we drive Recruitment Science. Investing a majority of our turnover in technology enables us to use unique Resource Technologies. By using highly advanced algorithms, we enable our team of Resource & Data Strategists© to maintain the most advanced, detailed and complete Life Sciences network in Europe. This big data enables us to work Reverse Recruitment©: we first analyze the market in-depth before we go out to the market. Because we analyze the whole market, we can compare facts and data. This enables us to do Facts & Big Data Recruitment©, making sure we, or better yet, you find the right career!Our client is a professional Pharmaceutical organisation, based in Noord-Brabant Netherlands.

The Company

They are an international company with locations all over the world. This job position is located in Breda.

Role Description

As an back office agent you will assist the Customer Service department. You will Contribute to the completion of milestones associated with
commercial order management and specific projects or activities within the team or department related to commercial supply chain.
Appropriately you will have to solves administrative issues and ensure optimal internal and external customer satisfaction.

Responsibilities

Order management
- Works with other CS sub teams to ensure set up of pre-order entry
tasks is done.
- Screens and acts on incoming orders by determining the correct order
process, i.e.: standard, specialized, sample, make to order, imlygic
- Provides services, monitoring shipments and pro-actively handles
billing and shipping blocks issues.
- Prepares export documentation
- Arranges transport if necessary outside default set up
- Sets up special shipping, packaging and/or invoice instructions.
- Process STO orders where applicable

Distribution management
- Timely resolution of drug product issues or transport issues affecting
timely and in full shipping to customers
- Takes a proactive approach to identifying breakdowns in service or
systems, information flows and processes.
- Correct shipping documentation and timely handover to relevant
departments and/or suppliers.

Others
- Ensures knowledge of GMP/GDP and job related training is up to
date, including various applicable controlled documents
- Provides departmental support upon request
- Identifies & initiates process improvements

Outputs
- Timely processing of commercial orders according to customer instructions and
business requirements on a daily basis.
- Timely resolution of issues affecting on time, in full delivery to customers.
- Correct shipping documentation.
- Identify & initiate process improvements

Requirements

- MBO 3 or higher
- Established knowledge and experience of a range of administrative tasks
- Familiarity with terminology of area supported
- Ability to shift between tasks in a dynamic environment and work within diverse, international group of people
- Task focused, strong attention to detail
- Fluency in English and Italian, both in oral and written communication
- High quality standards with regards to work
- Computer skills and ERP experience
- Experience with order related issue handling in a Supply Chain environment
- Problem solving skills
- Ability to set priorities and timely escalation

Are you interested and do want to apply for this role, please fill out your application via the apply button below and contact Ravi Ramnarain Singh.