Customer Service Associate with English and Turkish
KrakówCustomer Service Associate with English and Turkish
Kraków
NR REF.: 1170486
Customer Service Associate with English and Turkish
Job Overview
Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about company products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via Extraordinary Customer Experience strategy.
Responsibilities:
What your background should look like:
What we offer:
If You are interested in the offer - click apply now!
Hays Poland sp. z o.o. jest agencją zatrudnienia zarejestrowaną w rejestrze prowadzonym przez Marszałka Województwa Mazowieckiego pod numerem 361.
Kraków
NR REF.: 1170486
Customer Service Associate with English and Turkish
Job Overview
Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about company products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via Extraordinary Customer Experience strategy.
Responsibilities:
- Be the primary interface on a day-to-day basis with direct account responsibility for customers
- Carry out contract reviews on orders/schedules and process in the SAP system
- Progress/expedite orders as requested
- Process request for quotations
- Process customer returns
- Investigate credit and debit requests and queries to issue credit/debit as necessary
- Have regular reviews with your account base to discuss OTD, backlog and other general support issues
- Review, action and issue all relevant order related reports
- Answer technical queries from customers as required using the intranet technical reference and to offer alternatives using available resources
- Proactively perform quote follow up
What your background should look like:
- Customer Care experience minimum 2-3 years
- Fluency in English and Turkish (at least B2 level)
- Very good knowledge of SAP and MS Office package, Salesforce.com and supply chain or logistic knowledge will be an advantage
- Good time management and ability to prioritize tasks
- A passionate team player with Customer Focus and organizational agility, who can work under pressure and provide timely follow up as well as resolution of issues and inquiries
- Multitasking out of the box thinker with a positive attitude, able to listen and being patient
- Problem solving skills as well as negotiating skills are necessary to succeed
- Success-oriented, open-minded, organized, resilient even in stressful situations
- Ability to work on a hybrid model (office is located in Kraków)
What we offer:
- Work in a team where a good atmosphere and team spirit is one of greatest values
- Private medical healthcare including dentist for you and your family
- Attractive package of extra benefits of your choosing in My Benefit Platform
- Multi-sport card in 3 options
- Delicious coffee and fresh squeezed juice
- Flexible working hours
- Possibility to work from home or working from the office
- Modern and comfortable office
If You are interested in the offer - click apply now!
Hays Poland sp. z o.o. jest agencją zatrudnienia zarejestrowaną w rejestrze prowadzonym przez Marszałka Województwa Mazowieckiego pod numerem 361.
Prosimy o aplikowanie poprzez przycisk znajdujący się po prawej stronie ogłoszenia.
