Customer Service Associate Back Office - Supply Chain
Location: NetherlandsSIRE® is the market leader in Life Sciences recruitment. We believe the recruitment market needs to gear up in technology and continuous innovation. We like technology, in a Life Sciences market driven on science, we couldn’t stay behind; we drive Recruitment Science. Investing a majority of our turnover in technology enables us to use unique Resource Technologies. By using highly advanced algorithms, we enable our team of Resource & Data Strategists© to maintain the most advanced, detailed and complete Life Sciences network in Europe. This big data enables us to work Reverse Recruitment©: we first analyze the market in-depth before we go out to the market. Because we analyze the whole market, we can compare facts and data. This enables us to do Facts & Big Data Recruitment©, making sure we, or better yet, you find the right career!Our client is a professional Pharmaceutical and Biotechnology organisation, based in Noord-Brabant Netherlands.
- Providing excellent customer service (problem solving, guarding shipments, export documentation, etc.)
- Management of Distribution (finding timely solutions for the transport of medicines)
- Identify malfunctions in service or systems, information flows and processes
- Recognizing and coming up with ideas to improve the process
- Experience and knowledge of administrative tasks
- Minimum of 1 year related experience in Customer Service
- Ability to keep up high standards of work in a dynamic and international environment
- Experience and knowledge of MS-Office
- Problem solving skills
- Fluency in English (verbal and written)
- Experience with order related issue handling within Supply Chain is a plus
Are you interested and do want to apply for this role, please fill out your application via the apply button below and contact Bram Reulen.
The Company
They are a leading biotechnology company in the field of human medicines and focus on the development of new medicines based on DNA technology and biological processes at the level of the smallest cells in the body.Role Description
In this role you contribute to the achievement of goals related to commercial order management. You are also involved in specific Supply Chain projects or activities within the team. Solving administrative problems is part of daily work. In addition, you ensure that internal and external customers are satisfied according to the company's policy.Responsibilities
- Management of orders (handling incoming orders, set up of pre-order entry tasks, etc.)- Providing excellent customer service (problem solving, guarding shipments, export documentation, etc.)
- Management of Distribution (finding timely solutions for the transport of medicines)
- Identify malfunctions in service or systems, information flows and processes
- Recognizing and coming up with ideas to improve the process
Requirements
- MBO level 3 or higher- Experience and knowledge of administrative tasks
- Minimum of 1 year related experience in Customer Service
- Ability to keep up high standards of work in a dynamic and international environment
- Experience and knowledge of MS-Office
- Problem solving skills
- Fluency in English (verbal and written)
Other information
- Knowledge of GMP / GDP is a big plus- Experience with order related issue handling within Supply Chain is a plus
Are you interested and do want to apply for this role, please fill out your application via the apply button below and contact Bram Reulen.
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