Rodzaj pracy: Pełny etat
Rodzaj umowy: Na czas nieokreślony
Ilość wakatów: 1
Minimalne doświadczenie: 2 lata
Wykształcenie: Wyższe licencjackie
Branża: Praca Ochrona
Responsibilities
- Handling incoming calls, inquiries, requests
- Develop integrated product solution referring to customer specific requests
- Advice Customers regarding order delivery status, products, marketing materials etc.
- Entering transactions and processes
- Handling outbound calls to customers to clarify order requirements when necessary
- Answering order related questions
- Order Acknowledgment
- Support the pricing process, where required
- Coordination of the ordering and delivery processes
- Handling customer complaints (including warranty claims)
- Accounts receivables - overdue invoices - contact customers to check what needs to be done
- Quality Field Actions communication and coordination with affected customers
- Understand customer data (sales volume, frequency of purchase, ….) to predict the trends and customer needs in order to approach them actively (directly or through Sales Representatives)
Requirements
- 2 years in a similar job responsible for handling customer requirements post/pre order.
- SAP or other ERP experience.
- Bachelor"s degree in related field
- Experience in handling customers/suppliers and solving problems
- Excellent communication skills - both verbal and written
- Detailed orientated with analytical skills
- Excel and Microsoft tools experience
- Fluent in English (C1 level is a must)
We offer:
- Competetive salary
- Employment contract,
- Medical care package for employees and family members,
- Extended Pension Plan (PPK) - additional 1%
- Annual salary review (Bonus, merit)
- Attractive Recognition Programmes (Equity awards, WOW awards, Service awards)
- Employee Assistance Programme - Employee Wellbeing Programme
- Employment Referral Programme - 1000$
- Flexible work arrangements,
- Brand new, biker friendly office in the center of Warsaw with a convenient public transport connection
- A stable employment in a company - a leader in safety technology
- Opportunity to work on a variety of projects with a cross-functional, dynamic team.
- Highly ethical work environment respecting employee diversity