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Customer Care Representative with English

Cyclad Sp. z o.o.

Warszawa, mazowieckie

Cyclad Sp. z o.o.

Customer Care Representative with English

Od: Cyclad Sp. z o.o.
Miejsce pracy: Warszawa

Rodzaj pracy: Pełny etat

Rodzaj umowy: Na czas nieokreślony

Ilość wakatów: 1

Minimalne doświadczenie: 2 lata

Wykształcenie: Wyższe licencjackie

Branża: Praca Ochrona

Cyclad Sp. z o.o.

Responsibilities

  • Handling incoming calls, inquiries, requests
  • Develop integrated product solution referring to customer specific requests
  • Advice Customers regarding order delivery status, products, marketing materials etc.
  • Entering transactions and processes
  • Handling outbound calls to customers to clarify order requirements when necessary
  • Answering order related questions
  • Order Acknowledgment
  • Support the pricing process, where required
  • Coordination of the ordering and delivery processes
  • Handling customer complaints (including warranty claims)
  • Accounts receivables - overdue invoices - contact customers to check what needs to be done
  • Quality Field Actions communication and coordination with affected customers
  • Understand customer data (sales volume, frequency of purchase, ….) to predict the trends and customer needs in order to approach them actively (directly or through Sales Representatives)

Requirements

  • 2 years in a similar job responsible for handling customer requirements post/pre order.
  • SAP or other ERP experience.
  • Bachelor"s degree in related field
  • Experience in handling customers/suppliers and solving problems
  • Excellent communication skills - both verbal and written
  • Detailed orientated with analytical skills
  • Excel and Microsoft tools experience
  • Fluent in English (C1 level is a must)

We offer:

  • Competetive salary
  • Employment contract,
  • Medical care package for employees and family members,
  • Extended Pension Plan (PPK) - additional 1%
  • Annual salary review (Bonus, merit)
  • Attractive Recognition Programmes (Equity awards, WOW awards, Service awards)
  • Employee Assistance Programme - Employee Wellbeing Programme
  • Employment Referral Programme - 1000$
  • Flexible work arrangements,
  • Brand new, biker friendly office in the center of Warsaw with a convenient public transport connection
  • A stable employment in a company - a leader in safety technology
  • Opportunity to work on a variety of projects with a cross-functional, dynamic team.
  • Highly ethical work environment respecting employee diversity

Prosimy o aplikowanie poprzez przycisk znajdujący się po prawej stronie ogłoszenia.
Cyclad Sp. z o.o.

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