Contact Center Team Leader with Dutch
Warszawa Contact Center Team Leader with Dutch
Warszawa
NR REF.: 1095846
Hays is recruiting for Mars Poland! Mars is a global organization with a history reaching back over 100 years and at the same time staying true to its values and remaining a family run and owned business. Nowadays the Mars family of Associates is 80 000 and present in 80 countries with iconic brands such as M&M’s®, Snickers®, Orbit®, Pedigree®. All Associates are passionate about The Five Principals that guide them through their professional lives: Quality, Responsibility, Mutuality, Efficiency and Freedom.
Mars is one of the most desired employers. In 2017, a third time in a row, have been ranked as one of the Most Desired Employers in the FMCG industry, in the opinion of professionals and managers in the Antal International study; and recognized by Great Place to Work® as one of the Best Workplaces in Poland and the Best Multinational Workplace in Europe and globally.
New possibilities within Mars Hays is recruiting for positions within MyP&O (People and Organization) which is a part of a global network of Service Centers.
This HR Service Center aims to be the best in providing outstanding customer experience focusing on the needs of Mars Associates, helping them and guiding through their Mars adventure. Associates working within this center will have a chance to be a part of a brand new challenge, supporting 7 European countries in their HR matters and developing their carriers within Mars Family.
Key Responsibilities
CANDIDATE REQUIREMENTS The ideal candidate will demonstrate excellent foreign languages skills: English and Dutch and have 5 or more years of work experience, including 2-3 years in a supervisory position. We are looking for candidates with highly developed communication skills and a positive, result-oriented attitude who are looking for a chance to develop in HR in an international organization and a well-known brand.
Warszawa
NR REF.: 1095846
Hays is recruiting for Mars Poland! Mars is a global organization with a history reaching back over 100 years and at the same time staying true to its values and remaining a family run and owned business. Nowadays the Mars family of Associates is 80 000 and present in 80 countries with iconic brands such as M&M’s®, Snickers®, Orbit®, Pedigree®. All Associates are passionate about The Five Principals that guide them through their professional lives: Quality, Responsibility, Mutuality, Efficiency and Freedom.
Mars is one of the most desired employers. In 2017, a third time in a row, have been ranked as one of the Most Desired Employers in the FMCG industry, in the opinion of professionals and managers in the Antal International study; and recognized by Great Place to Work® as one of the Best Workplaces in Poland and the Best Multinational Workplace in Europe and globally.
New possibilities within Mars Hays is recruiting for positions within MyP&O (People and Organization) which is a part of a global network of Service Centers.
This HR Service Center aims to be the best in providing outstanding customer experience focusing on the needs of Mars Associates, helping them and guiding through their Mars adventure. Associates working within this center will have a chance to be a part of a brand new challenge, supporting 7 European countries in their HR matters and developing their carriers within Mars Family.
Key Responsibilities
- Supervise the day-to-day operational efficiency and effectiveness of the Contact Center Analysts to meet key performance metrics including Service Level Agreements (SLAs)
- Collaborate closely with the Contact Center Lead in providing coaching and development to the Contact Center Analysts
- Troubleshoot and resolve P&O inquiries or issues (e.g. programs, policies, practices and tools) using appropriate resources and follow-up accordingly in a timely manner including managing appropriate documentation
- Take calls that the Contact Center Analysts can't handle and be available when they appear to need assistance
- Demonstrate customer understanding through resolution ownership and needs anticipation
- Opportunity to work in newly developing structures
- Individual approach in career planning
- Attractive bonus system
- Private medical care in Medicover
- Benefit Systems corporate card (Multisport)
- Life insurance
- Pension plan
- Employee discount for company products
- Lunch vouchers
- Convenient location in city center of Warsaw
CANDIDATE REQUIREMENTS The ideal candidate will demonstrate excellent foreign languages skills: English and Dutch and have 5 or more years of work experience, including 2-3 years in a supervisory position. We are looking for candidates with highly developed communication skills and a positive, result-oriented attitude who are looking for a chance to develop in HR in an international organization and a well-known brand.
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