Rodzaj pracy: Pełny etat
Rodzaj umowy: Na czas nieokreślony
Ilość wakatów: 1
Minimalne doświadczenie: mniej niż 1 rok
Wykształcenie: Bez wykształcenia
Branża: Praca IT - Konsulting
Project information:
- Industry: IT
- Project type: Desk job
- Location: Katowice, center
- Work schedule: business hours/ 8-hour-shifts 24/7
- French and English language required - (B1-C2)
- Type of contract: 3-month fixed-term contract; a permanent employment contract later on
- Salary: 5500 PLN gross
- Availability: ASAP
Project scope:
The mission of the Helpdesk Consultant is to provide 1 line user support based on the training and know-how that will be guaranteed by the company.
Activities may vary, but they generally consist of:
- Receiving, qualifying and saving users’ requests
- Providing 1st level of support
- Diagnosing hardware and software faults
- Guiding the user through the resolution process or taking control of the remote system
- Escalating incidents to the appropriate support group once unable to resolve.
- Ensuring the reporting of one’s activities
- Email and telephone contact with employees from France
- Supporting business tools of large French companies
Competence requirements:
- Fluent French (B2 +)
- Upper-Intermediate English B1 - B2
- Basic computer skills
- Excellent communication and interpersonal skills
- Focus on cooperation
- Openness to new challenges
- Availability to work full-time
We offer:
- Employment contract
- Attractive social benefits (sports, books, private health insurance, and medical care)
- Multisport card
- Free French and English language classes so that you could develop your language skills
- Opportunity for career development and individual development
- Work in a young and dynamic team in an international environment - a chance to have daily contact with a foreign language
- A well-equipped relaxation room - so you can rest during your break at work
- No dress code - the question of clothes at work is your choice
- An internal and external training program
- Many social events
- Package covering the costs associated with relocation.