Rodzaj pracy: Pełny etat
Rodzaj umowy: Na czas nieokreślony
Ilość wakatów: 20
Minimalne doświadczenie: 2 lata
Wykształcenie: Średnie ogólnokształcące
Branża: Praca Bankowość, Praca IT - Bazy danych
Main Tasks:
• Manage all processing in relation to the onboarding and Account Opening
• requirements.
• Manage the International and domestic Account Opening Journey and
Customer Onboarding Experience for the CMB Customers, from end to end
perspective, including defining formal requirements, verification of onboarding
documentation, single point of contact for the Customer and Business Partners,
account opening activities, Fatca, CRS and CDD and KYC activities.
• Ensure audit & compliance as per Global Standards.
• Manage communication between support functions, Compliance, Business
• Partners and technical Teams.
• Ensure high quality operational results –TAT, SLA, RPH.
• Review referral originating
from multiple sources for new CMB Customers requesting international account in
selected market.
• Maintaining the required
contact frequency with customers & being the single point of contact.
• Build and maintain the
relationship between Customers and Business Partners.
• Ensure data completeness according to requirements.
• Ensure 100% accuracy on all KYC documentation and processing of Customer instructions.
• Ensure all cases are
timely captured in daily reporting.
• Effectively monitor all
assigned referrals and ensure all actions pending at different steps are completed
as quickly as possible.
• Effectively monitor the cases
and capture the details on chasers sent out by requestor.
• 2-5 years plus experience in an active Customer interface role, with proven track-record.
• Excellent Customer service skills.
• Process knowledge about IBC onboarding process, Customer Due Diligence, and/or Fatca,
• CRS, Account Opening processes.
• Good understanding of Lexis-Nexis, World-Check and other data sources used in the AML world.
• Systems/tool practical knowledge (Clientsphere, BPM, Hub, Global Links).
• Displays extra-ordinary Business focus and Customer orientation
• and provides exemplary service.
• Inter-personal skills and the ability to handle priority pressure
• and manage expectations. Demonstrate high energy; be PRO-ACTIVE, extremely
• Fluent in English both Written and Spoken.
