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Client Services Specialist with German

Kraków, małopolskie

HRO Recruitment

Opis stanowiska pracy

HRO Personnel is a Human Resources service provider operating under number 6696. We are working as a recruitment provider searching on our Clients behalf for a person in the following role:

 

Client Services Specialist with German

Location: Cracow

 

Key Accountabilities:

• Respond promptly to time sensitive and often high value queries and escalations from both other departments and direct from clients

• Provide excellent client management support, improve client engagement and resolve

• the majority of client enquires at the first point of contact

• Receive/make calls from/to customers (internal/ external)

• Respond to mails/queries related to process timely

• Act effectively on all customer feedback

• Proactively escalate to the Line Management any issues / transactions that would impact service delivery or potential loss to the bank

• Work well independently

• Complete assigned tasks in the established timeframe as per the process benchmarks

• Work productively, professionally and demonstrate ways to improve customer service.

 

Requirements:

• Bilingual fluency in English and German

• Exceptional Client focus and orientation

• Time management skills and ability to priorities are critical

• Previous technical helpdesk experience preferred but not required

• Proven track record of strong focus towards high levels of Quality and Customer Service

• Experience with web-based technologies

• Technical aptitude combined with global and corporate banking experience would be desirable

• Enthusiastic team player, capable of demonstrating initiative, self-motivation and willingness to learn

• Interpersonal, verbal and written communication skills

• Ability to communicate effectively with local and global teams.

 

We offer:

• Stable job in professional team,

• Interesting path of career in an international organization,

• Consistent scope of responsibilities,

• Private health care, employees’ benefits.

 

Prezentacja firmy

HRO Recruitment to brand firmy HRO Personnel, dynamicznie rozwijającego się dostawcy... usług w obszarze rekrutacji i zarządzania zasobami ludzkimi (numer wpisu do rejestru 6696). Świadczymy usługi w zakresie realizacji projektów z obszaru zarządzania zasobami ludzkimi – w tym usługi rekrutacyjne na wszystkie szczeble zarządzania, pracy tymczasowej, outsourcingu kadrowo-płacowego oraz outsourcingu personelu.   Rozwiń

Informacje dodatkowe

Ostatnia aktualizacja:
11/03/2019
Wymiar etatu:
Pełny etat
Rodzaj umowy:
Na czas nieokreślony
Liczba wakatów:
1
Min. doświadczenie:
1 rok
Min. wykształcenie:
Wyższe licencjackie
Branża / kategoria:
Praca Obsługa klienta
do góry