HRO Personnel is a Human Resources service provider operating under number 6696. We are working as a recruitment provider searching on our Clients behalf for a person in the following role:
Client Services Specialist with German
Miejsce pracy: KrakówKey Accountabilities:
• Respond promptly to time sensitive and often high value queries and escalations from both other departments and direct from clients
• Provide excellent client management support, improve client engagement and resolve
• the majority of client enquires at the first point of contact
• Receive/make calls from/to customers (internal/ external)
• Respond to mails/queries related to process timely
• Act effectively on all customer feedback
• Proactively escalate to the Line Management any issues / transactions that would impact service delivery or potential loss to the bank
• Work well independently
• Complete assigned tasks in the established timeframe as per the process benchmarks
• Work productively, professionally and demonstrate ways to improve customer service.
Requirements:
• Bilingual fluency in English and German
• Exceptional Client focus and orientation
• Time management skills and ability to priorities are critical
• Previous technical helpdesk experience preferred but not required
• Proven track record of strong focus towards high levels of Quality and Customer Service
• Experience with web-based technologies
• Technical aptitude combined with global and corporate banking experience would be desirable
• Enthusiastic team player, capable of demonstrating initiative, self-motivation and willingness to learn
• Interpersonal, verbal and written communication skills
• Ability to communicate effectively with local and global teams
We offer:
• Stable job in professional team,
• Interesting path of career in an international organization,
• Consistent scope of responsibilities,
• Private health care, employees’ benefits.
