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Change Manager

Devire

Cracow, małopolskie

Devire
Devire to międzynarodowa firma specjalizująca się w usługach rekrutacji, outsourcingu i employer brandingu.
Od ponad 30 lat reprezentujemy wiodących pracodawców na rynku europejskim, prowadząc kompleksowe projekty poszukiwań menedżerów i wyspecjalizowanej kadry, wdrażając najnowsze rozwiązania z obszaru usług IT oraz wspierając w budowaniu wizerunku pracodawcy z wyboru.

Nasze biura zlokalizowane są w Warszawie, Wrocławiu, Poznaniu, Katowicach oraz Monachium, Frankfurcie, Pradze i Hradec Kralove.

Change Manager

Lokalizacja: Cracow

Your future company:

Our Client is a multinational corporation technology company with more than 71.000 employees worldwide. It is the largest company in the world which designs, manufactures and sells networking equipment. 

Currently, we are looking for great professionals who will join the Cracow team as a Change Manager.

 

What You'll Do:

  • Engage directly with senior engineers and service delivery managers to deploy in their customer environments
  • Manage and coordinate change activities
  • Lead Technical and Post-Implementation Review Boards
  • Be accountable for all change activities including change coordination, documentation, impact analysis, risk mitigation, communications, and stakeholder engagement
  • Initiate, influence and maintain effective relationships with and between key internal and external stakeholders to proactively manage needs, expectations, mitigate risks and complex issues to support Change Requests 
  • Document measures and metrics of technical changes throughout the change lifecycle 
  • Identify Continuous Service Improvement opportunities
  • Represent Change Requests at Customer CAB meetings
  • Ensure all team members follow the process in the testing and deployment of patches, upgrades, and new hardware and software
  • Review the technical details of changes planned, providing a first-line defence against improper change activities
  • Make recommendations around continual service improvements around change management activities. Drive changes to process and procedures to speed deployment while protecting the customer environment

Required Skills:

  • ITIL Foundations/Intermediate Certification
  • Strong understanding of ITIL framework and Change Management function
  • Experience with Excel and PowerPoint
  • PMP or PRINCE2 Certification 
  • Experience delivering service reviews to senior executives
  • Strong skills in managing conflicts and mediating to resolution
  • Exposure to tools like ITSM, HPSC

Our Client offers:

  • Salary based on B2B contract
  • Working on shifts
  • Long-term employment
  • Working for a leading corporation with a stable market position
  • Possibility to work and grow in an international environment
  • Possibility to work remotely
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