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Care Center Analyst (1st and 2nd line)Miejsce pracy: Kraków
Key responsibilities:
- Provide level 1 and level 2 support for users via phone, email, and ticketing system
- Support remote users using desktop management tools.
- Troubleshoot and resolve problems with end user equipment and software.
- Support latest Windows/Mac operating systems.
- Diagnose and resolve complex end user support issues.
- Escalate issues to appropriate teams within IT as needed.
- User account provisioning and maintenance.
- Supervise the onboarding service including provisioning of hardware and access for users prior to their start date.
- Manage incoming help tickets and assign appropriately.
- Create and maintain documentation as it relates to end user systems, support and processes.
- Assist with maintaining end user inventory of equipment.
- Perform other related duties and participate in special projects as needed.
Requirements:
- Demonstrated skills in working tickets and user requests both from start to finish with a high level of customer service and communication.
- Strong technical background in both PC (Win 7/10) and Mac (OS 10.10.x through 10.13x).
- Strong proficiency in Microsoft Office Suite (Office, Outlook, Visio, Project).
- Experience with various hardware including PCs, Macs, printers, peripherals, smartphones, and A/V equipment.
- Administering user and computer accounts within Active Directory.
- Experience using and troubleshooting VPN for remote connectivity.
- Solid understanding of varying IT software and hardware platforms.
- Experience with remote management solutions: Systems Center Configuration Manager (SSCM), Altiris, Tanium etc.
- Administering office telephony equipment and services.
- Understanding of LAN/WAN and networking protocols.
We offer:
- The opportunity to work in a newly formed team.
- The ability to join the growing SSC structure.
- Being part of the global structure.
- Cooperation with prestigious companies from the financial and stock market sectors.
- Contract of employment, life insurance, private medical care.
- Parking place.
- Work according to the Polish labor law.
Prosimy o aplikowanie poprzez przycisk znajdujący się po prawej stronie ogłoszenia.