Business User Support (US time zone)
Do you want to feel like working in US and support American partners in their time zone? If yes just let us know and we will take care of the rest!
Client Details
Our Client is a reputable international company one of the worldwide leaders in its sector of operations. Currently levering the support for US teams. This position will be responsible for internal clients support and will combine the applications support function with client handling role. The successful candidate will be a contact point for US teams supporting them in they operations and partnering with resolving technical issues.
Description
- Support business customers with business process recommendations and systems usage.
- Responsible for level 1 support of the entire Application Portfolio. Able to resolve basic technical and training issues directly with little supervision.
- Ensure that systems are available and functioning as expected.
- Interface with other divisions and/or vendors to support existing applications, new applications, products and tools.
- Support project planning throughout the duration of initiatives.
- Provide timely status on all activities for team, including clear identification of all risk and issues affecting scope of work.
- Prepares supporting documentation and application user guides where applicable.
- Position will be a part of a global team providing support in the American time zone.
Profile
- Fluent business English.
- Excellent client/user interaction skills.
- Strong ability to coordinate across teams.
- Exceptional client handling skills - able to work with all levels of staff.
- Demonstrated ability to deliver business-oriented solutions, across a portfolio of projects.
- General understanding of the IT support model and software development lifecycle and release planning.
- Project management skills including familiarity with project scheduling and tracking documents.
- Experience with CRM systems is a plus but not required.
Job Offer
- Attractive salary relevant to experience.
- Rich benefits package.
- Working in company with high technical standards.
- Being part of a dynamic environment of a well-established company on the market.
- Outstanding office location and facilities within a brand-new office space.
Please apply via the button on the right side of this job offer.
Job details
Location: Warsaw
Contract type: Na czas nieokreślony
About Michael Page
Michael Page is a leading professional recruitment consultancy specialising in the recruitment of permanent, contract and temporary positions on behalf of the world's top employers.
More
Location: Warsaw
Contract type: Na czas nieokreślony
About Michael Page
Michael Page is a leading professional recruitment consultancy specialising in the recruitment of permanent, contract and temporary positions on behalf of the world's top employers.
More
Follow us on:
