Business Analyst (SalesForce)
Location: KrakowBusiness Analyst in Internal Automation Department (CRM system)
Our department responsible for development, integration and support of corporate information systems aimed to help internal business processes run with maximum efficiency.
We automate the following business processes: client relationships, contracts workflow, purchasing, business travel, budget planning, invoicing, recruitment, personnel administration, time and resource management, etc.
The goal is to create user-friendly, modern systems and convenient interfaces. The challenge is to adapt and unite historically different applications into a smooth landscape with the unified User Experience, create and support guidelines, and drive the further improvement of the systems` interfaces.
RESPONSIBILITIES
— Working with stakeholders, gathering requirements, facilitating meetings
— Finding the best solutions to internal clients` requests and needs
— Participating in the product strategic roadmap creation, backlog prioritization
— Analyzing product areas for development and suggesting improvement ideas
— Performing impact analysis, documenting requirements
— Conducting presentations and demos, gathering feedback
— Performing cost-benefit analysis
— Guiding and mentoring other team members
SKILLS
MUST
- Deep knowledge and understanding, experience of analysis practices
- Strong analytical and problem-solving skills, critical thinking
- Strong communication skills (listening and presenting) and ability to confidently present to a variety of audience types and seniority levels
- User Story technics + Acceptance criteria
- Agile / Lean
- Team player
- Experience in system development / implementation projects
- English at advanced level
NICE TO HAVE
- Product owner mindset
- Knowledge of various SDLC approaches and best practices
- Knowledge in CRM business area
- Experience with SalesForce CRM
- Ukrainian or Russian language as a plus
- Competitive salary
- Luxoft Training Center
- Access to e-learning Library
- Individual development plans
- Long-term cooperation with possibility to gain experience in different projects and technologies
- A significant number of professional communities (Agile Community, Tech Community, Business Analysis Community, etc.)
- Group Life Insurance
- Private healthcare insurance – LuxMed. Unlimited access to specialist consultations with Dental Care included
- Medical costs reimbursement for employees (up to certain amount per quarter)
- Travel Insurance
- Benefit Program - Cafeteria and Multisport Card
- Various communities (sport, recreation activities, trips, board games, cultural and educational activities)
- Discounts program for employees – BeLux (banking offer, car leasing offer and cafeteria program discount)
- Convenient locations in a modern offices with game rooms
- Multinational projects for clients all over the world
Check out our open roles at career.luxoft.com
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