- All stages in our recruitment process can be done remotely -
Avaloq Support Specialist
Location: Remote Poland PROJECT DESCRIPTION
RESPONSIBILITIES
SKILLS
MUST
NICE TO HAVE
The Avaloq L2 application support analysts/engineers have ownership to resolve incidents/issues in productive environment, monitoring to ensure application availability, stability, any reporting etc. They coordinate with service desk, other support units (e.g. L3 teams) in order to resolve Incidents and Problems that affect the Client services.
RESPONSIBILITIES
- Functional knowledge of involved applications, data to be able to do impact analysis, troubleshooting or involve/co-ordinate with other teams
- Follow incident management process end-to-end in a timely manner including triage of incident
- Ensure problem ticket raised (PRB) and required teams, stakeholders are informed
- Differentiate between incident and service request. Fulfil adhoc small reporting requirements
- EOD Batch ownership in productive environment
- Health checks and application monitoring
- Manage end user's expectation and other relevant stakeholders
- Able to work in different shifts (night on-call, day shift and adhoc weekend support)
SKILLS
MUST
- At least 5 years' experience in IT with similar roles in Banking domain
- Detailed knowledge and skills of Avaloq Core Platform with certification
- Knowledge of Avaloq Front Platform
- Windows/Unix/Linux experience to handle BAU activities like file transfers, troubleshooting etc.
- Proficient in SQL and basic knowledge of Oracle DB
- Experience in handling Production batch using tools like Control-M
- ITIL Incident, Problem and Change process knowledge
- Excellent analytical, problem-solving skills
- Strong in communication, able to relate to relevant internal and external stakeholders along with end users
NICE TO HAVE
- ITIL Foundation certificate
- Scripting experience is an added plus i.e. shell scripting
- Competitive salary
- Luxoft Training Center
- Access to e-learning Library
- Individual development plans
- Long-term cooperation with possibility to gain experience in different projects and technologies
- A significant number of professional communities (Agile Community, Tech Community, Business Analysis Community, etc.)
- Group Life Insurance
- Private healthcare insurance – LuxMed. Unlimited access to specialist consultations with Dental Care included
- Medical costs reimbursement for employees (up to certain amount per quarter)
- Travel Insurance
- Benefit Program - Cafeteria and Multisport Card
- Various communities (sport, recreation activities, trips, board games, cultural and educational activities)
- Discounts program for employees – BeLux (banking offer, car leasing offer and cafeteria program discount)
- Convenient locations in a modern offices with game rooms
- Multinational projects for clients all over the world
Please apply with the button on the right side of this job offer.
We kindly inform you that we will contact only chosen candidates. If you are interested in the above position, please apply by submitting your CV in English
Check out our open roles at career.luxoft.com
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Check out our open roles at career.luxoft.com
and follow us on Facebook!
www.facebook.com/luxoft.poland
