Associate User Access Management
Kraków Associate User Access Management
Kraków
NR REF.: 1091795
Founded in 1986, QVC (which stands for Quality, Value, Convenience) has an extraordinary 30 year track record of growth and success. Now with annual net revenues of US$8.7 billion, QVC has emerged as the world’s leading video and ecommerce retailer, with live TV broadcasts reaching more than 350 million homes worldwide. QVC’s customer-centric culture helps explain why over 90% of QVC’s annual revenues come from repeat customers – people who have come to know and trust us. And it’s a big reason QVC people are proud to work here.
Associate User Access Management
Responsibility Summary:
Entry level User Access Management technician providing support for the provisioning and de-provisioning of accounts as well as supporting related identity and access management tasks.
• Evaluates incidents or requests and provides solutions based upon business requirements and corporate standards, documenting as appropriate, and/or escalating as necessary.
• Supports the identity and access management environment. This may include provision and de-provision access to non-automated systems, creating new user and system accounts as needed, managing privileged accounts, and performing QA to ensure processes are being followed and meeting SOX/PCI requirements
• Troubleshooting user problems requiring a working understanding of the Identify and Access Management environment and a good understanding of inter-related technologies. Can problem-solve most of end user problems. Probes clients effectively to determine the actual nature or underlying cause of a user problem.
• Documents, maintains and recommends enhancements to work processes and standards in the area, including documenting procedures for troubleshooting and incident resolution/solution.
• Demonstrates strong orientation towards client service. Courteous and tactful at all times with clients and IT colleagues. Diffuses problem situations effectively. Is always seen by clients as professional and helpful.
• Operates effectively as part of a larger team and manages own work by prioritizing his/her own tasks to meet established service level agreements; Receives general direction, work in progress is reviewed routinely.
Critical Skills/Knowledge:
• Possesses working knowledge of various end user systems with the ability to provision and de-provision accounts in these systems and is able to address most issues by following established procedures.
• Where appropriate seeks further technical information to provide support.
• Builds expertise in the Identify and Access management area and has the ability to resolve client issues.
• Gaining an understanding of QVC-specific applications and technologies.
• Possesses a general understanding of QVC’s services and business processes, and the ability to prioritize the criticality of a user area or application requiring support.
• Understands the technology organization and where and when to escalate client or operational problems.
Typical candidates possess at least 2+ years related technical experience with minimum 12 months experience in technical back office role (Account Admin, Access Management, Process Coordinator or Technical Support). BA degree or technical studies is a preference.
• Previous experience in a call tracking / ticket management system
• Experience with Active Directory, SAP, Oracle, RACF, and CyberArk
• Working knowledge of Unix and Linux
• Experience with Sail Point preferred
Just as we search the globe for unique products, we’re also searching for unique individuals to join our team. QVC offers a variety of career paths in Krakow, whether you are a recent university graduate, completing your studies, looking for the next step in your career or want to work flexible hours. With a wide range of exciting opportunities, there’s no better place to start or continue your career.
Kraków
NR REF.: 1091795
Founded in 1986, QVC (which stands for Quality, Value, Convenience) has an extraordinary 30 year track record of growth and success. Now with annual net revenues of US$8.7 billion, QVC has emerged as the world’s leading video and ecommerce retailer, with live TV broadcasts reaching more than 350 million homes worldwide. QVC’s customer-centric culture helps explain why over 90% of QVC’s annual revenues come from repeat customers – people who have come to know and trust us. And it’s a big reason QVC people are proud to work here.
Associate User Access Management
Responsibility Summary:
Entry level User Access Management technician providing support for the provisioning and de-provisioning of accounts as well as supporting related identity and access management tasks.
• Evaluates incidents or requests and provides solutions based upon business requirements and corporate standards, documenting as appropriate, and/or escalating as necessary.
• Supports the identity and access management environment. This may include provision and de-provision access to non-automated systems, creating new user and system accounts as needed, managing privileged accounts, and performing QA to ensure processes are being followed and meeting SOX/PCI requirements
• Troubleshooting user problems requiring a working understanding of the Identify and Access Management environment and a good understanding of inter-related technologies. Can problem-solve most of end user problems. Probes clients effectively to determine the actual nature or underlying cause of a user problem.
• Documents, maintains and recommends enhancements to work processes and standards in the area, including documenting procedures for troubleshooting and incident resolution/solution.
• Demonstrates strong orientation towards client service. Courteous and tactful at all times with clients and IT colleagues. Diffuses problem situations effectively. Is always seen by clients as professional and helpful.
• Operates effectively as part of a larger team and manages own work by prioritizing his/her own tasks to meet established service level agreements; Receives general direction, work in progress is reviewed routinely.
Critical Skills/Knowledge:
• Possesses working knowledge of various end user systems with the ability to provision and de-provision accounts in these systems and is able to address most issues by following established procedures.
• Where appropriate seeks further technical information to provide support.
• Builds expertise in the Identify and Access management area and has the ability to resolve client issues.
• Gaining an understanding of QVC-specific applications and technologies.
• Possesses a general understanding of QVC’s services and business processes, and the ability to prioritize the criticality of a user area or application requiring support.
• Understands the technology organization and where and when to escalate client or operational problems.
Typical candidates possess at least 2+ years related technical experience with minimum 12 months experience in technical back office role (Account Admin, Access Management, Process Coordinator or Technical Support). BA degree or technical studies is a preference.
• Previous experience in a call tracking / ticket management system
• Experience with Active Directory, SAP, Oracle, RACF, and CyberArk
• Working knowledge of Unix and Linux
• Experience with Sail Point preferred
Just as we search the globe for unique products, we’re also searching for unique individuals to join our team. QVC offers a variety of career paths in Krakow, whether you are a recent university graduate, completing your studies, looking for the next step in your career or want to work flexible hours. With a wide range of exciting opportunities, there’s no better place to start or continue your career.
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