Associate Customer Service
Location: NetherlandsSIRE Life Sciences® is the market leader in life science recruitment. We believe the recruitment market needs to gear up in technology and continues innovation. We like technology, in a life science market driven on science, we couldn’t stay behind; we drive Recruitment Science. Investing a majority of our turnover in technology enables us to use unique Resource Technologies. By using highly advanced algorithms, we enable our team of Resource & Data Strategists© to maintain the most advanced, detailed and complete Life Sciences network in Europe. This big data enables us to work Reverse Recruitment©: we first analyze the market in-depth before we go out to the market. Because we analyze the whole market, we can compare facts and data. This enables us to do Facts & Big Data Recruitment©, making sure we, or better yet, you find the right career!
THE COMPANY
Our client is a professional Pharmaceutical organization, based in Noord-Brabant Netherlands.
ROLE DESCRIPTION
As an Associate Customer Service Intercontinental you will be a key player in ensuring timely supply of orders to the customers of the Intercontinental (TMEA) Region.
You are responsible to ensure every patient every time and act as the spider in the web that connects Demand and Supply in an environment where the exception is the rule.
RESPONSIBILITIES
• Provides excellent customer and product service; ensures customers are satisfied
• Processing of sales orders on a daily basis
• Handling of export- and import documentation
• Monitoring shipments and pro-actively respond on potential issues
• Handle and resolve service and transport issues
• Develop and maintain good relationships with internal/ external customers (affiliate, distributor, etc) and the on-site departments)
• Represent Customer Service in cross functional project teams
• Identify process improvements
• Provide input for the monthly metrics
• Ensure knowledge of Good Distribution Practices and job related training is up to date
REQUIREMENTS
• Accurate and structured way of working
• Degree in Economics, Business Administration or related area
• Minimum 2 to 3 years of related experience in customer service or supply chain
• Ability to multi task and work within diverse, international group of people
• Affinity with computer work including excellent Excel skills
• Advanced communication skills
• Fluency in English, both in oral and written communication
• Experience with issue handling in a logistic environment
• Ability to set priorities
• Preference: ERP experience
Are you interested and do want to apply for this role, please fill out your application via the apply button below and contact Rowin van der Zwaan.
