Dla naszego Klienta, globalnego lidera branży automatyczno-elektrycznej w Krakowie poszukujemy osoby na stanowisko:
Application Specialist
Tasks:
Maintain ownership of Incidents (escalated by Service Desk) assigned to resolver group, ensuring status update and resolution according to agreed SLAs
Act as Application Specialist; supporting technical issues when requested, e.g. answer questions electronically on tickets assigned resolver group
Escalate to Support Level 4 (Development team) and follow up on open cases; e.g. log a defect in TFS
Troubleshoot functional issues
Solve issues caused by incorrect use / system failure / incorrect configuration of system
Document resolution for future reference and communicate / train to Service Desk
Validate and update Knowledge Base content
Serve as liaison between users / Service Desk and the development / operation team to resolve issues
Provide communication to Service Desk / End Users concerning the status of Incidents, Service Requests, Request for Changes (RFC), defects, planned fixes
Provide information to users about application itself, including quarterly online trainings
Knowledge sharing with other support team members
Keep Support Manager updated about all relevant support-related issues e.g. support process deviance, lingering issues, possible risks, customers complains, possible problems etc.
Support SOX activities
Requirements:
Minimum 2 years work experience in IT
Fluent spoken and written English
Analytical and structured way of working
Good working knowledge of infrastructure and application architecture
Good communication and social skills.
Software development cycles and processes
Bachelor’s degree in technical discipline or equivalent experience
Knowledge of IT service management concepts (ITIL)
Knowledge of SNow and TFS tools is a plus
Oferujemy:
• Umowę o pracę lub na działalność gospodarczą
• Atrakcyjne wynagrodzenie
• Pracę w międzynarodowym środowisku
• Duże możliwość rozwoju
• Ubezpieczenie zdrowotne i na zycie
• Pakiet benefitów
• Możliwość uczestnictwa w szkoleniach i konferencjach (indywidualny budżet szkoleniowy)
Firma ZeroChaos Sp. z o.o. jest pośrednikiem konsultingowym dział... Rozwiń
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