Luxoft Poland Sp. z o.o.
- All stages in our recruitment process can be done remotely -

Advanced Support Engineer

Location: Wroclaw

The role of the Advanced Support Engineer will cover the following responsibilities:

  • Participate in daily operations including the resolution of incidents, executing changes & analysis of problem tickets. This includes deep troubleshooting of complex issues down to code level.
  • Being accountable to sustain the stability of the Global Monitoring & Logfile Management infrastructure globally as a second line support member.
  • The responsibility to be a Subject Matter Expert & Lead Point of Contact for monitoring issues (Osmosys - new open source solution, Moogsoft, SCOM) as well as logfile management issues (Splunk)
  • Collaborate with many different teams such as engineering, customers, application owners & the vendors in order to identify solutions for incidents.
  • Coordinate activities during quarterly maintenance windows in order to ensure availability of our applications is ensured.
  • Driving continuous service improvement initiatives including process optimization, automation via scripts and other innovations.
  • Deliver valuable input into the IT Wide Monitoring project, which is building a complete new monitoring solution based on open source products & agile framework (scrum).
  • Testing of solutions provided by engineering and provide feedback about outcome
Please apply with the button on the right side of this job offer.
We kindly inform you that we will contact only chosen candidates. If you are interested in the above position, please apply by submitting your CV in English

Check out our open roles at career.luxoft.com
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