Hewlett-Packard has built Global Business Center in Wroclaw to become a part of a global network along with Barcelona, Bangalore, India, Singapore and Guadalajara, Mexico. HP is looking for talented individuals who will become a part of the all-star team heading up this unique effort within HP.

Our "Fortune 20" corporation which provides technology solutions to consumers, businesses and institutions globally offers many avenues for future career development.

Responsibilities:

Invoice processing:

• Process invoices accurately and in a timely manner
• Assure invoice compliance with accountancy, tax, local, legal rules and customer accounting standards
• Resolve all issues regarding booking invoices 

Reporting:

• Analyze all language dependant reports
• Follow-up with vendors if required
• Booking provisions 

Self Assessment:

• Perform daily/weekly/on-demand quality checks on invoice processed within accounting systems
• Analyze and report all detected defects
• Undertake or propose improvement initiatives to prevent defect occurrence in future

Communication and CRC:

• Resolve accurately and on time all vendor and internal customer queries received from Customer Response Center (CRC) and any other type of queries
• Escalate queries / issues in the timelines and guidelines provided
• Keep customer focused and follow formal rules of customer communication
• Communicate all relevant information and enquires to the appropriate teams
• Handle and follow-up all e-mail communication within set timelines
• Follow e-mail etiquette, always answer phone calls

Communicate accurately and on time:

• Answer and register all incoming queries from external parties in available application
• Contact with Authority to Commit approver
• Contact with Client Shared Service Center
• Communicate all relevant information and enquires to the appropriate teams
• Escalate queries / issues in the timelines and guidelines provided
• Communicate in the professional manner ensuring customer satisfaction and good relations with customer

Process knowledge and related projects:

• Help ensure that documentation (process flows, user guides, desktop procedures) are accurately and continuously updated

• Fluent in Spanish
• Fluent in English
• Minimum Bachelor's degree from the area of economics, finance or similar
• Ability to work under the pressure of time
• Analytical skills
• Communication skills, team orientation
• At least 1 year of work experience in the areas mentioned below: Accounting/Finance/ Administration/Customer Service