Hewlett-Packard - one of the largest companies in the world-has established a Global Business Center in Wroclaw, Poland. This unit is part of a world wide network with branches in Spain, Romania, Costa Rica, Mexico, Singapore, India and China.

The Center in Poland provides services to both, internal and external clients, in areas such as Human Resources, Sales & Marketing, Supply Chain as well as Finance & Accounting.

HP is looking for talented individuals who will have the opportunity to:

• work in an international environment
• take on challenging assignments
• realize career goals.

Job Description:

Invoice processing:

• Process invoices accurately and in a timely manner
• Assure invoice compliance with accountancy, tax, local, legal rules and customer accounting standards
• Resolve all issues regarding booking invoices
• Possess accountancy systems related knowledge (SAP, AFI, other)

Archiving:

• Archiving of all required paper and electronic documents (splits, reconciliations, reclasses, mailboxes, other)

Debtor balance:

• Analyze all language dependant debit balance cases
• Follow-up with vendors if required
• Booking provisions 

SOP tasks and awareness:

• Maintain, communicate and update SOP process documentation
• Be aware of all SOP requirements and guidelines for your process and position

Self Assessment:

• Perform daily/weekly/on-demand quality checks on invoice processed within accounting systems
• Analyze and report all detected defects
• Undertake or propose improvement initiatives to prevent defect occurrence in future

Communication and CRC:

• Resolve accurately and on time all vendor and internal customer queries received from Customer Response Center (CRC) and any other type of queries
• Escalate queries / issues in the timelines and guidelines provided
• Keep customer focused and follow formal rules of customer communication
• Communicate all relevant information and enquires to the appropriate teams
• Handle and follow-up all e-mail communication within set timelines
• Follow e-mail etiquette, handle queries within 1 day, always answer phone calls
• Follow White Book communication guidelines
• Possess customer query systems related knowledge (OVSD/Radix)

Desired behaviors:

• Deliver constant high quality performance, focus on details and accuracy
• Ensure that tasks are completed within specified deadlines and quality parameters
• Assume personal ownership for HP business results and execution
• Proactively solve customers' problems, be accountable for solving the problem
• Keep good relationship with your customer, always be positive about your customer
• Maintain strong communication standards, international and multi-cultural mindset
• Support other team members and groups
• Escalate any observed irregularities to direct superiors
• Comply with Standards of Business Conduct, HP Values, HP Performance Behaviors & HP Desired Behaviors while executing daily functions

• Minimum Bachelors Degree
• Good knowledge of English
• Fluency in Italian
• Excellent communication skills
• Analytical, process-minded, reliable
• MS Office products knowledge
• Economic/administration background
• Team orientation
• Ability to work under the pressure of time
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