2nd line Support Specialist Swedish Speaker
Candidate’s profile
- Capacity to adapt and learn
- Good team player
- Attention to detail
- Ability to manage and collaborate with other teams
Requirements
- Excellent English and Swedish language skills
- Outstanding Customer Care skills
- Organizational skills and “can do” attitude
- Proactive approach
- Able to work with minimum of supervision
- Good organizational skills
- Ability to share technical knowledge within the team
- Detail oriented
- Basic ITIL knowledge
- ISC knowledge will be an asset
- ServiceNow experience will be an asset
Job description
Position purpose
We are looking for a person experienced with Service Desk responsibilities who will act as a Senior Analyst responsible for handling difficult cases and assisting with coordinating the Service Desk workload
Main Accountabilities
- Acting as a senior member of the team being able to advise and mentor Service Desk Agents
- Troubleshooting/resolving advanced issues and requests
- Acting as a 2nd line support in accordance with existing knowledge articles and procedures
- Acting as an overflow support for Tier 1 contacts
What we offer
- Working in a close-knit team and a friendly atmosphere
- Bonuses, including those for recommending new employees
- A wide range of training and co-financing of courses
- Additional life insurance
- Attractive package of additional benefits (fitness, gym, cinema, etc.) you chose what you want
- Integration events and joint celebrations
- Disability inclusion, assistive technologies, reasonable accommodations
- Private medical care, also for your family
- Bicycle parking and carpooling