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2nd line Support Specialist Swedish Speaker

Capgemini Polska Sp. z o.o.

Opole, opolskie

Capgemini Polska Sp. z o.o.

Capgemini Polska Sp. z o.o.
 
2nd line Support Specialist Swedish Speaker
 
Capgemini Polska Sp. z o.o.

Candidate’s profile
  • Capacity to adapt and learn 
  • Good team player
  • Attention to detail
  • Ability to manage and collaborate with other teams

 

Requirements

  • Excellent English and Swedish language skills
  • Outstanding Customer Care skills
  • Organizational skills and “can do” attitude
  • Proactive approach
  • Able to work with minimum of supervision
  • Good organizational skills
  • Ability to share technical knowledge within the team
  • Detail oriented
  • Basic ITIL knowledge
  • ISC knowledge will be an asset
  • ServiceNow experience will be an asset

 

Job description

Position purpose

We are looking for a person experienced with Service Desk responsibilities who will act as a Senior Analyst responsible for handling difficult cases and assisting with coordinating the Service Desk workload

 

Main Accountabilities

  • Acting as a senior member of the team being able to advise and mentor Service Desk Agents
  • Troubleshooting/resolving advanced issues and requests
  • Acting as a 2nd line support in accordance with existing knowledge articles and procedures
  • Acting as an overflow support for Tier 1 contacts

Capgemini Polska Sp. z o.o.

What we offer

 

  • Working in a close-knit team and a friendly atmosphere 
  • Bonuses, including those for recommending new employees
  • A wide range of training and co-financing of courses
  • Additional life insurance
  • Attractive package of additional benefits (fitness, gym, cinema, etc.) you chose what you want
  • Integration events and joint celebrations 
  • Disability inclusion, assistive technologies, reasonable accommodations
  • Private medical care, also for your family
  • Bicycle parking and carpooling

Capgemini Polska Sp. z o.o.

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