1st Line Support Engineer (German+English)
Location: KrakowTSD (Technology Service Desk) is a Global Support function. We are the first line of IT support for all end-users in our organization. We provide a support and help with issues associated with working environment.
Our team is responsible for accepting, solving or sending the customer's enquiry to the right support organization. A set of tools will be provided to interact with clients via each support channel and Support Specialist will be trained in operation and administration of the tools. Outstanding client communication manner is required for every Level 1 IT Support Specialist as is following the process and procedures to maintain quality and professionalism and other IT streams
RESPONSIBILITIES
- logging, updating and resolving reported end-user issues and track them in the ticketing tool
- cooperating with various IT support teams inside the company on user related queries
- point of contact for internal users of the bank to support technology related issues and queries
- supporting documentation publishing to assist staff with requests for information and provide staff training if required
- using world-class ticketing systems and tools
SKILLS
MUST
- Excellent verbal and written communication skills
- Fluent in English and German
- A natural ability to solve complex issues
- Experience in customer service role
- Good analytical skills
- Flexible and able to respond to change
- Solutions focused with a can-do attitude
- Ambitious and innovative approach to daily tasks
- Demonstrate high level of customer focus
- Keen in using modern business technologies
- IT knowledge
- Willing to develop in IT and support role
NICE TO HAVE
N/A
CAREER AND PROFESSIONAL DEVELOPMENT- Competitive salary
- Luxoft Training Center
- Access to e-learning Library
- Individual development plans
- Long-term cooperation with possibility to gain experience in different projects and technologies
- A significant number of professional communities (Agile Community, Tech Community, Business Analysis Community, etc.)
- Group Life Insurance
- Private healthcare insurance – LuxMed. Unlimited access to specialist consultations with Dental Care included
- Medical costs reimbursement for employees (up to certain amount per quarter)
- Travel Insurance
- Benefit Program - Cafeteria and Multisport Card
- Various communities (sport, recreation activities, trips, board games, cultural and educational activities)
- Discounts program for employees – BeLux (banking offer, car leasing offer and cafeteria program discount)
- Convenient locations in a modern offices with game rooms
- Multinational projects for clients all over the world
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