within the set service level agreements. Responsibilities are:Uses interaction and incident system to log, assign and escalate tickets ( ITIL!), Provides Level 1 software and hardware support,Provides technical advice to customers,Troubleshoots and restores technical services and/or equipment
Service Desk Specialist Warszawa NR REF.: 1082986 Your new companyOn behalf of our Client, the international company located in Warsaw. Your new roleAs Service Desk Specialist, You will be working in professional company with motivated team of IT, providing technical support for users
Młodszy Specjalista Service Desk Warszawa NR REF.: 1079116 Hays IT Contracting to nowoczesna forma współpracy dla specjalistów z branży informatycznej, na zasadach B2B, dla wiodących na rynku Klientów prowadzących innowacyjne projekty. Wyróżnia nas wiedza o rynku oraz angażowanie
globally provide high level of customer service to the business resolving 1st and 2nd line break-fix support via desk side visits or remote control managing the IT equipment on site, including making available equipment for new starters, dealing with departmental moves and liaising with third
developed Customer Service skills• Open minded and motivated for self-development• Task oriented• Very good communication skillsOur Client offers: • Employment under the contract of employment• Possibility to gain valuable experience in a multicultural environment• Possibility to improve language skillsThis
Customer Service Agent with Romanian/Hungarian Warszawa NR REF.: 1071161 For our Client, a Scandinavian fashion company, we are currently seeking for Candidates for the role of Service Agent with Romanian/Hungarian.This is a full time position in the city centre and the prime
i rozwiązywanie problemów użytkowników IT (Tier 1 troubleshooting) wykorzystując system Service Desku. Zatrudniona osoba będzie częścią zespołu odpowiedzialnego za wszystkie aspekty IT support’u systemów i administracji w tym instalacji, konfiguracji, testowania i utrzymania infrastruktury komputerów Wymagania: • Wyższe wykształcenie techniczne bądź adekwatne doświadczenie zawodowe • 1-3 lata doświadczenia ...
Customer Care Agent with Czech Warszawa NR REF.: 1080943 For one of our Clients, a Scandinavian company from fashion industry, we are currently looking for Candidates for the role of Customer Service Agent with Czech.Person on this position will be responsible for providing support
knowledge, support on on-line self service tools (Customer Care Centre App, EDI, WEB customer portal, etc...); • Answer the incoming e-mails, web based tickets and prioritize the needs of customers’ support. • Receive all customer complaints, respond or escalate to the relevant bodies within the company as Required qualifications and skills: • Bachelor’s Degree • Relevant experience in customer support service would be ...
MUST HAVE Previous experience working in Customer Service and/or Account Management (1 year minimum) Excellent organizational, written and oral communication skills Good analytical skills Excellent/ Native German Ideally knowledge of such as ZenDesk, SalesForce Strong customer relationship building
support global businesses providing equities and fixed income clearing and settlement for markets across EMEA region as well as managing key day-to-day relationships with network of agent banks, internal trading desks desk, external brokers and clients. Moreover, You will involve mitigating financial and
immediately upon awareness of severe technology degradationDocument and update incident technical details into ServiceNow ticketing systemEscalate issues to Tier II support if unable to resolve through initial triage and troubleshootingExecution of standard operational processes which involve technology and
General role overview: Customer Activation Team provides application, boarding, product, system, sales process, customer and contract support to Elavon’s internal sales teams and/or external sales partners (Independent Sales Organizations, Agent/Referral Banks and Third Party POS Vendors). Key