service performance, monitors employees and evaluates customer feedback to develop quality improvement processes. RESPONSIBILITIES: People Management: Leads the local teams of IT professionals to deliver best-in- class customer experience and achieve operational excellence, Responsible for building ...
supervision of tickets distribution for major incidents and problemsCoordinates the resolution of high-pro incidents and communicates with all involved participantsEnsures performance by monitoring the execution of the operational service processes (Incident Management, Problem Management and Change
interested in a position of:Customer Service Specialist with GermanSalary: 4 500 PLN gross/monthCustomer Service Specialist will be supporting German market’s prospect clients by daily phone contact with regards to Company’s financial services. Apart from that person on this position will handle chat ...
we expect accuracy andproblem solving skills.Our Client offers an attractive salary, a benefit package, good atmosphere as well as the opportunity to work in a dynamic, multinational environment. If you are interested – sent us your CV in English ...
Cyber-security solutions, as well as transactional services through Worldline, the European leader in the payments and transactional services industry. With its deep technology expertise and industry knowledge, the Group works with clients across different business sectors: Defense, Financial Services, Health, Job Description Service Delivery Manager: ensures that service delivery meets agreed service ...
looking for a Candidate with:Fluent English and Portuguese (at least level C1/C2); previous experience in Customer Service/Order Management gained in international environment. Knowledge of SAP system and good command of Spanish will be an advantage.Our client offers an attractive salary &
looking for a Candidate with:Fluent English and French (at least level C1/C2); previous experience in Customer Service/Order Management gained in international environment. Knowledge of SAP system will be an advantage.Our client offers an attractive salary & a well-developed benefit set & an opportunity
Customer Service with French Kraków NR REF.: 1076727 For our client, an international logistics company, we are currently looking for Customer Service Specialist with French.Working on this position you will be responsible for telephone and email contact with the French-speaking clients ...
Customer Service roles will be an advantage, but is not a must as we are happy to help you starting your career in corporate IT.As a person, you are a good team player, you are flexible regarding working hours and able to work on shifts. Also you are dynamic, have an analytical and logical "mindset" when
Service Operation Team Leader. Candidate will join the newly created team in the structure of Shared Service and will be responsible for coordinating, monitoring and evaluating objectives of assigned Service Operation Team servicing EMEA region. Other tasks will include building and managing
. In that role you will: Respond to customer complaints, requests and inquiries in a professional and timely manner Process with forecasts send by the customers Process with offers, order confirmations, orders of shipping, delivery notes, invoices as well as Storno invoices and Credit Notes Keep
of English (min C1; according to CEFR), very good knowledge of Google package and Excel as well as higher degree (preferably in commercial / technical area). Moreover, in this position capability to understand technical documentation and drawings will be essential to identify customer
globally provide high level of customer service to the business resolving 1st and 2nd line break-fix support via desk side visits or remote control managing the IT equipment on site, including making available equipment for new starters, dealing with departmental moves and liaising with third
experience in similar positions Fluent English and German At least 3 years of experience in people management, preferably in SSC/BPO organization Good understanding for complex business processes High customer orientation and focus on service quality and timelinessBENEFITS Interesting and challenging
Evaluation of customer feedback, follow-up, quality reportREQUIREMENTS Minimum 2 years of experience as Manager or Team Leader in Customer Service department Fluent Czech Very good English Experience in team management Very good knowledge of CRM tools Practical knowledge of target-oriented
Customer Service Specialist Katowice NR REF.: 1084179 For our Client international company located in Katowice, supported logistics processes, we are currently looking for Candidates with very good command of English to work as Customer Service Process Specialist in Logistic
position of IT Service Support Specialist. Your new roleHolding the position of IT Service Support Specialist you will be responsible for the technical support of IS/IT services incorporating computer hardware and applications software installed on our client’ networks. You will be expected to create and