complaint, and work out development strategies to maintain, or improve the quality of service delivery Ensure that the service delivery process is effective by minimizing the cost incurred in the processes. SLA Compliance: Defines Service Level Agreements (SLA’s) in relation to contracted services ...
Evaluation of customer feedback, follow-up, quality reportREQUIREMENTS Minimum 2 years of experience as Manager or Team Leader in Customer Service department Fluent Czech Very good English Experience in team management Very good knowledge of CRM tools Practical knowledge of target-oriented
responsible for leading and managing the full range of department activities and resources by controlling budgets and targets and delivering the most cost-effective service. You will be expected to monitor achieving Service Level Agreements and customer satisfaction (internal / external). Your duties will
Atos SE (Societas Europaea) is a leader in digital services pro forma annual revenue of circa € 12 billion and circa 100,000 employees in 72 countries. Serving a global client base, the Group provides Consulting & Systems Integration services, Managed Services & BPO, Cloud operations, Big Data & Cyber-security solutions, as well as transactional services through Worldline, the European leader in the payments and ...
Manager in Customer Service Department Kraków NR REF.: 1083799 Currently for our client, big international company with stable position on our market, we are looking for experienced managers. What are we looking for in a candidate? To be successful on this position you need to be an
Service and Supply Chain Management - Setting up Service Level Agreements with new and existing clients - Support supply and demand planning - Continuous improvement projects REQUIREMENTS - At least 5 years experience within supply chain and customer service - Experience in
track on product life cycle with proper documentation of selling price and cost price development Manage customer demand i.e. verify call off’s and translate this in ERP with logistics support throughout supply chain in order to manage a low stock level of material and finished goods Manage customers ...
Cisco Unified Call Manager, and Cisco Voice Gateway will be an asset Good English skills (B2+) Certifications as an asset, one of the following: CCNA, CCNP Voice/CollaborationBENEFITS Full-time employment contract Working in an international and multicultural environment Attractive employment conditions
Atos is an international IT services company. It employs circa 100 000 employees in 72 countries. In Poland Atos exists since 2000. Currently, more than 4 000 people are working in our offices in Bydgoszcz, Warsaw, Wroclaw, Gdansk, Lodz, Torun and Krakow. The company offers IT infrastructure management services, systems integration, outsourcing and IT consulting. Atos was four times awarded with the Great ...
Dla naszego klienta, międzynarodowej firmy świadczącej usługi dla sektora finansowego, poszukujemy kandydata na stanowisko: Deputy Service Delivery ManagerMiejsce pracy: Szczecin Zadania: Codzienna kontrola operacji i koordynacja działań Centrum; Wsparcie Service Managera w codziennych
be to manage the customer service team of about 15 specialists. As a supervisor you will be responsible for recruitment of new team members, training, coaching and motivating current members, professional development and evaluation of the employees. In addition, the Manager will be handling any
wprowadzanie zmian do obszaru, który wymaga doskonalenia stała współpraca z Klientem i Project ManageramiWYMAGANIA bardzo dobra znajomość branży IT doświadczenie w zarządzaniu projektami bardzo dobra znajomość angielskiego szeroka wiedza z zakresu ITIL doskonałe umiejętności komunikacyjneKORZYŚCI atrakcyjne
to give product presentations. - Aligning product specifications with the client's needs through adaptations in the QMS and new work practices. - Be a Subject Matter Expert and support the supply chain in continuous improvement and meeting the client's expectations. - Be a stakeholder manager who can
OBOWIAZKIDla naszego Klienta, międzynarodowej firmy - oferującej automatyczne systemy parkingowe dla firm oraz instytucji publicznych szukamy osoby z doświadczeniem obsłudze Kienta na stanowisko Customer Service ManagerObowiązki: konsultacje dla klientów (wewnętrznych i zewnętrznych) planowanie
OBOWIAZKIDla naszego Klienta, globalnego lidera, dostarczającego wysokiej jakości usługi w obszarze IT poszukujemy doświadczonych kandydatów na stanowisko Service Manager w dziale infrastruktury sieciowej.Miejsce pracy: Bydgoszcz (możliwość częściowe pracy zdalnej), opcjonalnie Wrocław.Nasz Klient
DESCRIPTIONFor our Client international technical company to SSC we are looking for:Customer Service ManagerResponsibilities: Close cooperation with Team Managers Motivation the team members to increase overall effectiveness, Recruitment and development achievement-oriented people Supporting the
experience in similar positions Fluent English and German At least 3 years of experience in people management, preferably in SSC/BPO organization Good understanding for complex business processes High customer orientation and focus on service quality and timelinessBENEFITS Interesting and challenging
The QC Service Manager stationed in East Flanders is the crucial link between the production sites and the sales department. He or she is responsible for ensuring product quality and leading continuous improvement projects. In addition, the QC Service Manager will also be the technical point of