produced by the delivery team to ensure that the solution meets business requirements and satisfies standards. • Develop and conduct QA acceptance testing, test plans and test scenarios • Service Incident & Problem Management - To provide subject matter expert advice and assistance in the identification
nad zespołem dostarczania usług wsparcia IT (Service Desk, Helpdesk)Budowanie oraz utrzymywanie długofalowych, profesjonalnych relacji z przypisanymi KlientamiTworzenie raportów i zestawień obrazujących poziom świadczonej usługi zgodnie z parametrami uzgodnionymi z KlientemWspieranie podległych specjalistów IT
respective teams as required; System Integration, Operations, IT Risk, Networks, Engineering, Product Management, Provisioning, and Access Management to deliver a consistent high quality serviceManage multiple simultaneous global initiatives. Provide day to day support of our delivery services to meet our
the work of delivery team as a manager and a mentor• Meet or exceed Client's needs, maintain high Clients satisfaction rating• Establish productive, professional relationships with key personnel in assigned Clients, maintain good long-term relationships • Take care about increasing business in selling
Customer Service Manager with German Warszawa NR REF.: 1083392 On behalf of our Client, a multinational company providing innovative cashless payments solutions, we are looking for a person to hold the position of a Customer Service Manager with German.The key role on this position will
experience in similar positions Fluent English and German At least 3 years of experience in people management, preferably in SSC/BPO organization Good understanding for complex business processes High customer orientation and focus on service quality and timelinessBENEFITS Interesting and challenging
Who do we look for? eWork Group is currently looking for an experienced manager that will be responsible for our delivery service and ensure its highest quality. Responsibilities: - Managing the team of up to 4 people. - Organization and supervision of contracting, time Requirements: - At least 2 years experience on a managerial position, preferably in administrative/delivery area. - Fluency in English (written ...
zapewnienia efektywnego poziomu procesu zarządzania incydentami, Tworzenie raportów dotyczących incydentów dla senior managementu, Współpracę w zakresie usprawniania procesów zgodnie z najlepszymi praktykami i standardami.WYMAGANIA Minimum 0,5 roku doświadczenia w roli Major Incident Managera, Znajomość ITIL ...
particular companies like Orange Poland, Play, Polkomtel or T-Mobile.Candidate should have:Ambitious LeaderExcellent sales & management skillsMinimum 10 years of professional experience as sales manager OR analyst / consultant / PM in IT, business services and projects delivery organization; final customers
manager, controller & marketing for that market. You will manage the relation with selected key accounts in the area of supply chain management, focussed on sales planning & improving customer satisfaction (NPS) by anticipation of customer requirements supported by appropriate processes ...