The new team in our Shared Service Centre in Cracow is opening. We are looking for passion for people coaching and management, energy to drive change and joy of improvement opportunities. If these are your qualities, read on! As HR Service Delivery Manager you’ll be expected to actively support the
partnership with the reporting/Support & Delivery management team Partner with the knowledge team, quality coaches and the Helpdesk leadership team to improve the quality of knowledge/resolution thereby driving up FCR Help drive up usage of Self-service tools (identify new opportunities and improve existing
following role: Project Manager with French Key Accountabilities: Project Manager oversees projects to ensure that activities are carried out in accordance with established specifications, schedules and budgets; Leads engagement work planning, scoping, and budget development in line with engagement
Customer Service Team Leader with French Kraków NR REF.: 1078343 Customer Service Team Leader with French!Ciekawa oferta pracy dla kandydatów z doświadczeniem liderskim!Wynagrodzenie: 8- 10 kDla naszego Klienta, firmy o stabilnej pozycji na międzynarodowym rynku, z siedzibą w Krakowie ...
including financial services and shared service centres.Currently for our Client – an international organization with stable market position, we are looking for Candidates willing to work in Kraków in investment fund area on a position of: project manager with French Ref. no: 41455Permanent
escalated. You will troubleshoot system faults, be responsible for data integrity, manage access and user access requests and maintenance, assist with IT management reports, identify and develop improvements for IT systems service delivery, report errors, and test changes to IT systems.We are looking for
banking, procurement, customer care and marketing services. Business Services employs over 3800 specialists in its offices located in Krakow and Katowice. Job description In the role of Junior Client Advisor you will be responsible for delivery of high quality and cost effective customer service to the Client and be the first and key contact for all of our Client's business partners. Key ...
productively, professionally and demonstrate ways to improve customer service Requirements: Very good knowledge of English and French/German Exceptional Client focus and orientation Time management skills and ability to priorities are critical Previous technical helpdesk experience preferred but not required
here. Senior IT Analyst – Service Desk Lead Responsibility Summary:Supervises the day-to-day activities of the Service Desk staff and recommends and reviews processing and procedural enhancements.Metrics: Budget to actual cost (Cost per resource / tickets) Service delivery governance effectiveness
About us Capgemini is one of the world's foremost providers of consulting, technology and outsourcing services. Capgemini Infrastructure Services is one of the biggest outsourcing service providers in Poland. IS has achieved great success and grown rapidly since the establishment of our first Job description The project manager will be responsible for coordinating project performance, managing ...
. Manages robust processes for risks, issues and dependencies and change control Identifies resource requirements to ensure successful delivery of projects in close collaboration with the Head of the Operating Centre and Migration Manager Manages and leads cross-functional project teams as required ...
platforms; • Have a system engineering background and the ability to compare and contrast different; solutions to meet a business requirement; • Manage technical services to the ITSM delivery suite; • Manage, resolve and remediate production issues; • Proactive management of the subset of the Service
most reliable express delivery service, delivering in one or two business days to over 220 countries around the globe.FedEx Express serves customers in five large geographical regions, one region being Europe, Middle East and Africa (EMEA).JOB PURPOSE STATEMENTManages a team of technically skilled
graduates and customer service professionals to join our Clearance&Brokerage Operations Team asClearance Broker - Associate with FrenchKey Accountabilities:• Develops and maintains a good knowledge of relevant Customs and trade regulations, practices and procedures and their application in the FedEx and
first point of contact. You will receive/make calls from/to customers and respond to mails/queries related to process timely. You will protectively escalate to the Line Management any issues/transactions that would impact service delivery or potential loss. You will respond promptly to time sensitive
for managing the team of Specialists- including tactical team activities. Your role will be also to Lead internal control over HR transactions along with HR Delivery Manager and ensure a positive working relationship within the team and with external customers by measuring customer/ employee
Windows Features; IIS Website/AppPool Configuration; Web Application Deployment; Windows Service DeploymentStrong working knowledge of Windows is a mustExperience with setting up and configuring IIS, SQL ServerExperience with Azure Resource Manager, cloud monitoring solutions, Active Directory; Azure