service performance, monitors employees and evaluates customer feedback to develop quality improvement processes. RESPONSIBILITIES: People Management: Leads the local teams of IT professionals to deliver best-in- class customer experience and achieve operational excellence, Responsible for building ...
planning Daily SLA monitoring Cooperation with internal departments (Sales, Logistics, Category Management) Handling 3rd level quieres for the Czech and Slovakian market Understanding of business needs and priorities and effective interaction with internal customers Creating reports for the head office
business processes and data modeling• Good understanding of IT services' market and sales process• Relevant experience in project and/or service delivery management• Experience in managing the relationship with customers• Excellent analytical skills• Good knowledge of English• Professional approach
work of delivery team as a manager and a mentorMeet or exceed Client's needs, maintain high Clients satisfaction ratingEstablish productive, professional relationships with key personnel in assigned Clients, maintain good long-term relationships Take care about increasing business in selling
and production process the Site Supply Chain Manager coordinates the Supply Chain department from the monthly rolling forecast to the production lines capacity and material availability. The Supply Chain Manager is accountable for the complete supply chain including procurement and transportation ...
and regulations for short/deep sea freight, pre-carriage and road transport to specified countries outside EU (within the Category Team) - Ensure guaranteed availability of containers, capacity on Carriers and Excellent Service with first class Ship Owners. - Developing and implementing Customer
project management methodology at the advanced level (PMI / PMP / or Prince2 Practitioner certificates)Knowledge of service management methodology at the level of ITIL v3 FoundationTechnical knowledge in the field of design and development of IT systemsEffectiveness and efficiency in achieving business
Corporate, Legal and business requirements. - Interacts routinely with EP Global Senior Quality System Management. - Interacts frequently with internal and external partners including but not limited to field staff, distributors, 3rd party service providers, BINJ, Notified Bodies, CA’s, XIP companies - May
DESCRIPTION The Supply Chain Analyst supports the Supply Chain department in analysing data and providing reports on improvement processes. This person will report to the Supply Chain Manager. This person will manage and ensure a sound fundament for data collection, integration and
analysing and reporting operational clearance issues/results/requirements, participating in continuous improvement initiatives and supporting change processes.Assists the Manager in ensuring optimum use of available manpower and resources and in implementing P & P and best practices that protect FedEx’s