complaint, and work out development strategies to maintain, or improve the quality of service delivery Ensure that the service delivery process is effective by minimizing the cost incurred in the processes. SLA Compliance: Defines Service Level Agreements (SLA’s) in relation to contracted services ...
Evaluation of customer feedback, follow-up, quality reportREQUIREMENTS Minimum 2 years of experience as Manager or Team Leader in Customer Service department Fluent Czech Very good English Experience in team management Very good knowledge of CRM tools Practical knowledge of target-oriented
contact for the Sales Department, clients and industry stakeholders. Frequent contact with colleagues worldwide and external parties, as well as regular travel, are part of this role. You will also manage a department of 6 laboratory analysts. RESPONSIBILITIES - Managing
services (promote Sii offer, obtain business information about clients and competitors, up-selling - creating new needs among Sii Clients)• Identify and develop valuable ideas, share knowledge, deliver information, take part in conferences, job fairs workshops and training• Support HR Department in
provide suggestions on improvements Required profileAt least 2 years of experience on similar position within IT service deliveryAt least 5 years of experience working as a Microsoft Systems AdministratorAdvanced knowledge of Active Directory - AD related projects experience will be
to the Site Manager and has 4 direct- and 11 indirect reports. RESPONSIBILITIES - Accountable for the performance and results of the supply chain teams and responsible for departmental budgets. - Takes ownership for the complete supply chain including monthly rolling
consultation and discuss/lobby for initiatives arise with service providers or public authorities in the field of transport REQUIREMENTS - Minimum of 7 years’ experience within deep-sea logistics and carriers - Bachelor or Master in a related field (preferably logistics ...
sales through participation in the presales process and offer preparation managementParticipation in the implementation of the Projects Department’s development strategySupporting business units in attracting offer inquiries and building credibility through active participation in meetings
the Europe Operations Quality team member(s) related to technical service operations, logistics, warehousing, distributions including Receiving Inspections, Incoming Inspections, Non-conforming Product Handling, Returned Product Handling, and Supplier Quality. All in compliance with relevant standards
improvement plans, present findings - Assist the Demand Manager in analytical support and preparations of S&OP meetings - Develope and improve KPI's for the Supply Chain Dashboard - Collaborate with partners in Marketing and Sales, Supply Chain and Customer Service REQUIREMENTS
Size/Dimensions: - Impacts the achievement of departmental deadlines and service commitments- Contributes to the achievement of regulatory compliance relating to imports, exports and transit- Contributes to the implementation and maintenance of effective people processes Key Result Areas/Accountabilities: 1 ...