Service Delivery Management, Broad understanding of the IT market and its future direction Experience in building and sustaining customer relationships on a senior level, Knowledge of ITIL (ITIL certificate is an advantage), Very good people management experience within a medium size team, Experience in
DESCRIPTIONFor our Client international company, we are looking for Customer Service Manager with Czech language.You will be responsible for: Supervision and/or performing Customer Service activities Leading a team of Customer Service specialists including: sales planning, forecast, capacity
various stakeholders in all relevant sales, and services process aspects -Coordination of activities with various stakeholders Devise plans and initiatives, set policies and guide the activities of the team to ensure the achievement of the stakeholder's targetsREQUIREMENTS At least 3 years of experience
be to manage the customer service team of about 15 specialists. As a supervisor you will be responsible for recruitment of new team members, training, coaching and motivating current members, professional development and evaluation of the employees. In addition, the Manager will be handling any
ROLE DESCRIPTION The organization is looking for a customer service manager within the german market. You will be responsible for a team of four Customer Service Representatives and one Tender support specialist. for multiple markets. The role’s objectives are: - to keep an
experience in similar positions Fluent English and German At least 3 years of experience in people management, preferably in SSC/BPO organization Good understanding for complex business processes High customer orientation and focus on service quality and timelinessBENEFITS Interesting and challenging
responsible for leading and managing the full range of department activities and resources by controlling budgets and targets and delivering the most cost-effective service. You will be expected to monitor achieving Service Level Agreements and customer satisfaction (internal / external). Your duties will
experienced manager with perfect English skills. Since the work is located in Cracow, Poland knowledge of Polish is a must.You will be able to use your experience looking over a team of customer service agents dealing with different situations, keeping an eye on the level of their performance and their SLAs
Senior Team Leader / Customer Service Manager z j. angielskim Kraków NR REF.: 1082399 Dla naszego Klienta, firmy o stabilnej pozycji na międzynarodowym rynku, z siedzibą w Krakowie, poszukujemy doświadczonej osoby na stanowisko Customer Service Managera. Zakres zadań osoby na powyższym
battery solutions for stationary energy storage applications. Customer Service Project role requires representative person which is customer friendly, motivated and driven to support the customer. He/she is a team player and forms with sales manager face to the customer of Johnson Matthey Battery Systems
Team Leader z j. niemieckim lub francuskim w dziale Customer Service Kraków NR REF.: 1083854 Dla naszego Klienta (SSC w Krakowie), międzynarodowej firmy rozpoznawalnej na rynku globalnym, poszukujemy osoby ze znajomością języka niemieckiego LUB francuskiego, z doświadczeniem
Service and Supply Chain Management - Setting up Service Level Agreements with new and existing clients - Support supply and demand planning - Continuous improvement projects REQUIREMENTS - At least 5 years experience within supply chain and customer service - Experience in
Operations Manager in Customer Service and Transportation Kraków NR REF.: 1083819 W związku z rozwojem krakowskiego centrum SSC naszego Klienta, międzynarodowej firmy transportowej rozpoznawalnej na globalnym rynku, poszukujemy osoby z doświadczeniem managerskim, która obejmie nowo
Atos is an international IT services company. It employs circa 100 000 employees in 72 countries. In Poland Atos exists since 2000. Currently, more than 4 000 people are working in our offices in Bydgoszcz, Warsaw, Wroclaw, Gdansk, Lodz, Torun and Krakow. The company offers IT infrastructure management services, systems integration, outsourcing and IT consulting. Atos was four times awarded with the Great ...
Your future challenges Be first contact for all incoming calls (customers, forwarding agents, Service Center etc.); Support Customer Service Coordinators in account management; Identify the causes of problems and preventing their re-occurence; Cooperate with other CHEP-departments to ensure (part-time paid internship ...
translate these needs and wishes into internal quality management systems and new work practices. In this position, you will have the unique opportunity to be closely involved with both clients and the internal organization. The Quality Service Manager is part of the Corporate QA Team and will report
Support Team Leader is responsible for all aspects of managing, supporting and developing Support Team members to deliver an outstanding customer-focused service. Key responsibilities: Lead and prioritize the Support team’s workload Provide technical and managerial leadership to the Support Team solving We are looking the person, who can offer: • Minimum of 3 years’ experience in a hands-on application ...
specific business.4. Supports the Manager in identifying training needs for the individual/team/ department by analysing operational performance results/statistics and by reviewing employee and team performance against key service indicators. Provides agreed on job training or coaching to individuals and