Ta oferta pracy nie jest już aktywna.

Randstad Polska Sp. z o.o.

Workforce Management & Management Information Consultant

Kraków, małopolskie Pełny etat

Opis stanowiska


The person we’re looking for will be responsible for building analytical reports regarding to call center issue (sales, customer care KPI’s) and maintaining a productive workforce in order to obtain high level of customer service standards

Main Duties:

• Cooperating with team leaders, managers and HR team in order to ensure effective work and desirable results of CS
• Leading for quality and integrity of every information in reports and analysis
• Planning of substitutes of incidents
• Dealing with forecasting due to demands, scheduling, tracking, monitoring and reporting contact statistics
• Effective forecast future contact demands and ensuring the call centre is consistently prepared to meet the targets
• Identifying and searching adequate service level for possible risks
• Ensuring consistency of data collection across all sources and providing data in a timely fashion
• Liaise with all relevant departments to meet the management information needs of all relevant teams

Wymagania

Requirements:

• Graduate degree
• Good English command
• 2 years of experience in analytical, financial or planning area
• Strong backgrounds in call centre area
• Experience within a multinational company
• Very good statistical and analytical skills
• Knowledge of Avaya or Avaya knowledge - will be an asset
• Knowledge of work force management tools (Aspect, BluePamplin, Witness – will be an asset
• Excellent knowledge of Excel

We offer:

• Possibility of working in a multinational, dynamic environment
• Chance to develop within the company
• Competitive salary and bonuses package

Dodatkowe informacje

Ostatnia aktualizacja
Wymiar etatu
Pełny etat
Rodzaj umowy
Na czas nieokreślony
Liczba wakatów
1
Min. doświadczenie
2 lata
Min. wykształcenie
Wyższe magisterskie
Branża / kategoria
Praca HR / Kadry / Rekrutacja