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Workflow Engineer - Service Now Workflow / form developer

Verita HR Polska Sp. z o.o.

Kraków, małopolskie

Verita HR Polska Sp. z o.o.

Verita HR Polska is created by professionals with an innovative approach to recruitment and a passion for new technologies (entry number in register: 5694). We provide services in the field of human resource management projects - including recruitment services at all levels of management, employer branding and outsourcing. We are currently looking for a candidate in the following role:

Aktualnie szukamy osoby na stanowisko:

Workflow Engineer - Service Now Workflow / form developer

Miejsce pracy: Kraków

The Workflow engineering pod will continue to digitize the business to ensure that our client is as agile and responsive as it can be to its customers. The pod will continue to deliver digital workflows with ServiceNow that create great experiences and unlock productivity. This pod will ensure that with ServiceNow platform, it will be enabled to get quicker resolution of tickets and better availability of IT services to establish a more organized IT department. The pod will be responsible for core system configuration, gathering and documenting user and process requirements, functional requirements, and developing technical requirements in ServiceNow. The pod will also focus on AI Chatbots to improve customer experience and business efficiency.

Key Accountabilities:

Understanding new requirements, updating the system and Knowledge transfer.
Involved in configuration and customization including STP of Knowledge, request and Ticketing workflows.
Involved in deployment from Development to Production environment through Update-sets.
Involved in writing workflows, Validations and creating Service Catalogs.
Implementing new Business logic using scripts, Business rules, UI Policies for various functional needs in the application.
Involved in addressing Support cases for changes in Incident, Change, SR Management applications

Skills / Experience:

Certifications: ServiceNow System Administrator, ServiceNow Application Developer.
Skill Set:
Experience in IT Service Management, IT Operations Management
Knowledge of ITIL V3- Incident, Problem, Change, CMDB & Asset Management
Min 3 years on the Knowledge of ServiceNow Consulting, Development and Implementation
ServiceNow Virtual Assistance experience
MuleSoft (API ) development experience

We offer:

Contact with top IT technologies available in the market.
Employees’ benefits: Multisport Card, private medical health care
Free parking space for our employees – few minutes from the office,
Internal training events and workshops,
Realistic career progression opportunities in an international organization,
Casual dress code,
Cultural exchange

Prosimy o aplikowanie poprzez przycisk znajdujący się po prawej stronie ogłoszenia.

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