Wide Area Network IT Service Delivery Manager
Wrocław Wide Area Network IT Service Delivery Manager
Wrocław
NR REF.: 1116568
Your new company
The IT Service Delivery Manager, Wide Area Networks, is responsible for the delivery of service strategy, network technology roadmap and lifecycle, service development and service delivery performance for wide area networks. The IT Service Delivery Manager will enable a proactive customer-centric culture; deliver the transformation of network technology and services; and deliver continuous improvement in service performance and cost targets. The scope of Wide Area Networks includes core wide area networks, SD-WAN overlays, access networks, local metro and point-point services, SIP trunking, voice networking and dial plans. Over the next 18-months company will transform the Wide-Area-Network to support company’s growth in a Digital World. This role will play a key part in defining, implementing, transitioning and developing the network service. This role is based in our Tech Hub in Wroclaw and reports to the Senior Manager, Networks and is a member of the Enterprise Technology team.
Your new role
Working on this position you will be responsible for delivering network services throughout the service lifecycle within the agreed service levels. Identify network service providers, establish network services and manage service provider performance. Moreover, you will deliver service enhancements and projects and ensure that all IT Service Management processes, Service Level Agreements and Underpinning Contracts are appropriate for the agreed service level targets. Additionally, you will plan, direct and coordinate the efforts of network service provider's operations teams to manage and maintain BAU service, the provision of which s/he is responsible for, oversee the general health of the live service required to meet business requirements and implementation of, and adherence to, security standards (security strategy set by Security Architecture). It Service Delivery Manager will ensure ongoing architectural integrity of the service throughout its lifecycle and manage the maintenance of applications availability, reliability, maintainability, serviceability & continuity requirements against the cost justified service and operating level agreements for the network service.
What you'll need to succeed
To be successful on this job position you need to have a university degree and 2-3 years of experience in managing a global network service provider on behalf of an enterprise; or 5 to 6 years of leading a global network service providers delivery into an enterprise. We expect candidates to have leadership experience of similar scale network transformation, including selecting a service provider, building transformation plans, service transition and bringing into steady-state. Moreover, candidates need to have experience of: setting network strategy, proposing improvements, building a business case and initiating network projects, managing a network services budget greater than $8m/year, measurable service KPI improvements and driving automation to improve service levels and reduce costs. Additionally, candidates should be experienced in - Running Major Incidents, Crisis Management and Business Recovery and -Sourcing and optimising access bandwidth from global services providers. Relevant candidates should have deep knowledge of network technologies including MPLS, SD-WAN, L2/L3 backbones, internet-peering, global SIP trunking, dial-plans, IP telephony and some knowledge of API driven software definition of network. The company highly appreciates ITIL Service Management qualifications and knowledge of IT Service Management operating models for infrastructure (ITIL) and ServiceNow or equivalent tools. We are searching for candidates with excellent communication skills and very good English knowledge.
What you'll get in return
Our Client offers opportunity of professional development, friendly work atmosphere and package of additional benefits.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
Wrocław
NR REF.: 1116568
Your new company
The IT Service Delivery Manager, Wide Area Networks, is responsible for the delivery of service strategy, network technology roadmap and lifecycle, service development and service delivery performance for wide area networks. The IT Service Delivery Manager will enable a proactive customer-centric culture; deliver the transformation of network technology and services; and deliver continuous improvement in service performance and cost targets. The scope of Wide Area Networks includes core wide area networks, SD-WAN overlays, access networks, local metro and point-point services, SIP trunking, voice networking and dial plans. Over the next 18-months company will transform the Wide-Area-Network to support company’s growth in a Digital World. This role will play a key part in defining, implementing, transitioning and developing the network service. This role is based in our Tech Hub in Wroclaw and reports to the Senior Manager, Networks and is a member of the Enterprise Technology team.
Your new role
Working on this position you will be responsible for delivering network services throughout the service lifecycle within the agreed service levels. Identify network service providers, establish network services and manage service provider performance. Moreover, you will deliver service enhancements and projects and ensure that all IT Service Management processes, Service Level Agreements and Underpinning Contracts are appropriate for the agreed service level targets. Additionally, you will plan, direct and coordinate the efforts of network service provider's operations teams to manage and maintain BAU service, the provision of which s/he is responsible for, oversee the general health of the live service required to meet business requirements and implementation of, and adherence to, security standards (security strategy set by Security Architecture). It Service Delivery Manager will ensure ongoing architectural integrity of the service throughout its lifecycle and manage the maintenance of applications availability, reliability, maintainability, serviceability & continuity requirements against the cost justified service and operating level agreements for the network service.
What you'll need to succeed
To be successful on this job position you need to have a university degree and 2-3 years of experience in managing a global network service provider on behalf of an enterprise; or 5 to 6 years of leading a global network service providers delivery into an enterprise. We expect candidates to have leadership experience of similar scale network transformation, including selecting a service provider, building transformation plans, service transition and bringing into steady-state. Moreover, candidates need to have experience of: setting network strategy, proposing improvements, building a business case and initiating network projects, managing a network services budget greater than $8m/year, measurable service KPI improvements and driving automation to improve service levels and reduce costs. Additionally, candidates should be experienced in - Running Major Incidents, Crisis Management and Business Recovery and -Sourcing and optimising access bandwidth from global services providers. Relevant candidates should have deep knowledge of network technologies including MPLS, SD-WAN, L2/L3 backbones, internet-peering, global SIP trunking, dial-plans, IP telephony and some knowledge of API driven software definition of network. The company highly appreciates ITIL Service Management qualifications and knowledge of IT Service Management operating models for infrastructure (ITIL) and ServiceNow or equivalent tools. We are searching for candidates with excellent communication skills and very good English knowledge.
What you'll get in return
Our Client offers opportunity of professional development, friendly work atmosphere and package of additional benefits.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
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