Voice Infrastructure Specialist
Katowice Voice Infrastructure Specialist
Katowice
NR REF.: 1139539
Your new company
For our Client, international company with IT team located in city center of Katowice, we are looking for Voice Infrastructure Specialist.
Your new role
As an Voice Infrastructure Specialist you will provide 3 rdlevel of support services related to all Windows-based and communications systems across the enterprise. You will resolve and complete assigned cases and change requests and act as an escalation point for support issues. You will apply new solutions through research and collaboration with team and determine course of action for new application initiatives. Your duties include support of enterprise Windows, Active Directory, Exchange, SCCM (packaging and infrastructure support, EP management, software deployment), Unified communications (skype and other voice platforms). As an Voice Infrastructure Specialist you will be responsible for planning, documenting, testing and maintenance of centralised voice infrastructure – you will monitor voice circuits, PBXes. You will support Skype infrastructure both on prem and O365 as well as analog voice systems for service desks and office locations. You will also be responsible for mobile device management infrastructure built on Mobile Iron solution.
What you'll need to succeed
Nice to have
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
Katowice
NR REF.: 1139539
Your new company
For our Client, international company with IT team located in city center of Katowice, we are looking for Voice Infrastructure Specialist.
Your new role
As an Voice Infrastructure Specialist you will provide 3 rdlevel of support services related to all Windows-based and communications systems across the enterprise. You will resolve and complete assigned cases and change requests and act as an escalation point for support issues. You will apply new solutions through research and collaboration with team and determine course of action for new application initiatives. Your duties include support of enterprise Windows, Active Directory, Exchange, SCCM (packaging and infrastructure support, EP management, software deployment), Unified communications (skype and other voice platforms). As an Voice Infrastructure Specialist you will be responsible for planning, documenting, testing and maintenance of centralised voice infrastructure – you will monitor voice circuits, PBXes. You will support Skype infrastructure both on prem and O365 as well as analog voice systems for service desks and office locations. You will also be responsible for mobile device management infrastructure built on Mobile Iron solution.
What you'll need to succeed
- Extensive experience in Skype for Business platform including operational support, migration activities to Unified Communication platforms,
- Basic knowledge in management and set up of SBC, preferably with AudioCodes Gateways,
- Experience with yealink, Mitel MX one/ One Box / Contact Centre systems
Nice to have
- ITIL knowledge on Foundation Level,
- Excellent communication skills,
- Technology related certification (Microsoft, Cisco, Mobile Iron)
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
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