Voice Infrastructure Specialist
Katowice Voice Infrastructure Specialist
Katowice
NR REF.: 1136328
Your new company
For our Client, well-known international manufacturing company located in Katowice we are looking for a person interested in Voice Infrastructure Specialist role.
Your new role
In this role you will be:
What you'll need to succeed
If you want to be an ideal person you need to:
The company offers interesting path of career, provides attractive salary, flexible working hours (possibility to work from home) and professional training. Social package includes private medical care, Multisport, life insurance.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
Katowice
NR REF.: 1136328
Your new company
For our Client, well-known international manufacturing company located in Katowice we are looking for a person interested in Voice Infrastructure Specialist role.
Your new role
In this role you will be:
- Responsible for the planning, documenting, testing and maintenance of centralized voice infrastructure
- Daily operations and administration
- Troubleshooting
- Monitoring of voice circuits, PBXes. Support for Skype infrastructure both on prem and O365. As well as analog voice systems for service desks and office locations
- Mobile Device Management: Responsible for the planning, documenting, testing and maintenance of centralized mobile device management infrastructure build on Mobile Iron solution
- Device enrolment, testing and maintenance. Participation in projects, audits and improvements for the platform
- Serve as the third line of escalation support for given technology issues that cannot be resolved by tier one or two support.
- Monitor group incident and request queues, alert notices and other work request streams for new notifications
- Initiate support tickets with service providers to resolve issues and hardware failures or related to hardware maintenance contracts
- Maintain updated documentation of all in-progress and completed requests in appropriate systems as required by team management
- Coordination, maintenance and monitoring of the IT infrastructure and performance tuning using corporate selected applications
- Support in the technical development and implementation of global IT infrastructure projects
- 5 years experience in IT networking
- In-depth hands-on experience in management of corporate-wide voice platforms with 3-5 years of experience
What you'll need to succeed
If you want to be an ideal person you need to:
- Extensive experience in Skype for Business platform. Including daily operational support, and migration activities to Unified Communication platforms
- Basic knowledge in management and set up of SBC, preferably experience with AudioCodes Gateways
- Yealink – Skype for Business desk phones management, maintenance and firmware upgrades
- Preferred experience in Mitel MX one / One Box / Contact Centre systems, support and maintenance
- Preferred experience in Retarus fax systems
- Experience in Mobile Devices management with Mobile Iron environment is a plus
- Experience in migration of voice platforms from analog to digital in a corporate environment
- Fluent in English (German is a plus)
- ITIL Knowledge on Foundation Level
- Technology related certification desirable (Microsoft, Cisco, Mobile Iron)
The company offers interesting path of career, provides attractive salary, flexible working hours (possibility to work from home) and professional training. Social package includes private medical care, Multisport, life insurance.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
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