Opis stanowiska pracy
About the Job
Akamai’s User Experience team seeks a Technical Writer with a passion for user-driven documentation. You will be joining a new, Krakow based Technical Writing team focused on new products with heavy SDK and API components.
These new products harnesses the Akamai platform to support web services driven businesses. It will include customer-supporting features such as
- Intuitive, self-service interfaces,
- Both GUI and RESTful API accessible features,
- Powerful, intuitive debugging capabilities.
About the Team
In this role, you will join a global group of writers engaged in developing world class documentation for our customer-facing products, and internal documentation that is aimed at the Akamai engineering community. We consider user assistance a critical piece of the product and look for driven, curious communicators whose goal is to help customers understand and use our products.
Our Technical Writers work tightly with product managers and developers; they have the rare opportunity to inform product requirements and design early in the process. Experienced writers know that a good UI is easier to document. Now is your chance to participate early in the design process so you can create better documentation later. You will work tightly with the development effort and receive guidance and project support from the Technical Writing Manager (Krakow based). Your next-level manager will be the Senior Manager of Technical Writing based in Cambridge, Massachusetts in the U.S.
Responsibilities
- Work closely with product managers and engineers to plan user-assistance projects, anticipate documentation needs, solve problems, and communicate progress.
- Drive documentation projects through the complete development cycle: scope deliverables, set schedules, talk to subject matter experts, write, edit, and produce customer-facing documentation for both GUI and API environments.
- Learn and master new documentation tools, methods, and delivery mechanisms as the work requires.
Basic Qualifications
- Bachelor’s degree or higher in English, journalism, instructional design, computer science, or any field of study requiring English writing and critical analysis.
- English-language fluency.
- Excellent writing, editing, attention to detail, and problem-solving skills.
- Demonstrated ability to communicate and organize task-driven information that is easy to understand.
- Experience writing technical publications for software-based systems.
- Experience working on customer-facing documentation, with a portfolio of professional work that demonstrates a range of output, audience, and complexity.
- Proficiency with content design and delivery tools such as MadCap Flare, FrameMaker, TechSmith, Oxygen, content management systems, and screen capture applications.
- Demonstrated basic understanding of programming concepts and the software delivery lifecycle. Proficiency with HTML.
Desired Qualifications
- Proven ability to manage the complete documentation process, negotiate priorities and deliverables, and meet deadlines.
- Experience using XML and DITA to produce topic-based, reusable content.
- Familiarity with documenting RESTful APIs and Angular.js-based front ends.
- Familiarity with front-end technologies and frameworks such as JavaScript, JQuery, CSS.
- Information Mapping and task-based writing.
- Content Management — SDL experience a major plus.
- Knowledge of information-design principles that maximize readability and findability.
- Experience working with a U.S. based team.
Prezentacja firmy
Akamai is the leading content delivery network (CDN) providing cl...
Akamai is the leading content delivery network (CDN) providing cloud services that help deliver, optimize, and secure online content and business applications. At the foundation of Akamai solutions, the Akamai Intelligent Platform™ enables unmatched speed, reliability, and security–backed by expertise and relentless innovation–to improve reach and invisibility across the web. Akamai removes the complexities of connecting the increasingly mobile world, supporting 24/7 consumer demand, and enabling enterprises to more securely leverage the cloud. To learn how Akamai is accelerating the pace of innovation in a hyperconnected world.
Akamai Technologies is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, race/ethnicity, protected veteran status, disability, or other protected group status.
Rozwiń
Dodatkowe informacje
- Ostatnia aktualizacja:
- 24/05/2017
- Wymiar etatu:
- Pełny etat
- Rodzaj umowy:
- Na czas nieokreślony
- Liczba wakatów:
- 1
- Min. doświadczenie:
- 1 rok
- Min. wykształcenie:
- Wyższe licencjackie
- Branża / kategoria:
- Praca IT - Konsulting, Praca Tłumaczenia / Wydawnictwa / Redakcja, Praca Praca w mediach / dziennikarstwo