Technical Team Lead – App Validation Engineering

Position description:

This role involves leading an app validation team, working in the Lionbridge Warsaw facility. You should come from a strong software testing background with previous experience of individual and team management. You will be responsible for ensuring that all app validation and associated activities are executed to the highest possible quality, in accordance with the customer project methodology and within the agreed SLA’s.

We offer:

• professional development opportunities in a multi-cultural environment – Lionbridge has offices in 28 countries and many of these offices work collaboratively on projects, exposing our employees to a wide range of cultures and work styles
• ability to cope with the latest technologies
• full-time job contract
• flexible working hours
• employee benefits package
• work in small multicultural teams
• an idea driven atmosphere where everyone can suggest improvements to the project
• friendly work environment

Technical Skills & Expectations:

• Knowledge and practical experience of Microsoft Office Clients and Office 365 is required including Excel, Word, Project, Outlook, Exchange, Access, and PowerPoint.
• Knowledge and practical experience using SharePoint online
• Experience in SharePoint administration a distinct advantage including:

- SharePoint online PWA & advanced Project configuration

- SharePoint Administration, user management etc.

- SharePoint Site Collection administration

- SharePoint search/term store management

- SharePoint workflow creation/configuration

- SharePoint designer (client)

• Experience of setting up and testing on virtual machines.
• Troubleshoot tools, environment and app functional issues on multiple environments.
• Possess the ability to work both independently and as part of a team.
• Ability to review, cross check, QA/sign off on the work of other validators.
• Strong analytical problem solving skills & troubleshooting hardware and software applications.
• Excellent standard of verbal / written English in addition to fluency in the target validation language.
• Have the ability to prioritise analyse productivity, manage SLA’s and meet deadlines.
• Knowledge and experience of Industry standard bug logging tools is required.
• Working knowledge of other languages an advantage.
• Minimum 5 years working of working in a software testing environment.
• Minimum of 2 years working in a QA lead position with direct responsibility for a team.
• A good understanding of software development processes with demonstrated proficiency in executing test cases, issue logging and tracking through to resolution and close.
• Attention to detail: be methodical and organized with the ability to multi task effectively and adapt to a fast paced work environment.
• Experience of working within technical testing teams with good collaborative skills.
• Excellent troubleshooting skills and experience in configuring complex software applications.
• Admin skills within SharePoint (SharePoint Central administration, User Management, Configuring SharePoint pages, Enable / Disable Web parts, creating and managing Workflows etc.)
• Web development experiences a distinct advantage.

Responsibilities:

• Lead a small team of Junior and Senior app validation engineers, ensuring accountability for team throughput, adherence to SLA’s and validation quality KPI’s
• Installation, configuration and administration of Test Environments using Microsoft Technologies.
• Installation and configuration of apps for Office and SharePoint Online
• Configuration of Office applications such as Excel, Word, Project, Outlook and SharePoint online will be required to test customer applications.
• Review and comprehend third party customer applications and make recommendations on each application against specific criteria.
• Meet customer SLA’s regarding productivity for apps validated per day while maintaining low error and escalation counts as per agreed metrics.
• Serve as an escalation point for Tier 1 validation team answering escalation queries and helping troubleshoot environment issues etc.
• Expected to lead by example with regard to app validation throughput and productivity
• Expected to be an area expert for complex SharePoint apps
• Responsibility for team throughput and validation quality for the onsite Tier 1 validation team
• Participate in Test project reviews for projects and communicate findings to customer teams both internally & externally based on each scenario validated.
• Effective interpersonal and communication skills both verbal and written to document results and rejection reports for developers.