Technical support

Opis stanowiska pracy

The Network Operations Centre (NOC) serves as the first line of defense for all of our Gaming platforms and integrations. As a NOC engineer you will interact frequently with Customer Support, 3rd Line Support teams and 3rd party providers, therefore having effective written and verbal communication skills are important. You will be the single point of contact for handling and monitoring PlayCherry's infrastructure.

Key Responsibilities:

• 24x7 proactive monitoring and support of the live and pre-production infrastructure
• Investigate and react to any live issues that might arise
• Identify and escalate critical incidents with a strong sense of urgency and ownership.
• Prioritize work and set expectations for all incidents and requests.
• Prepare and take part in the periodic release of new software
• Act as an escalation point for issues flagged by customer support
• Influence the design and implementation of new setups
• Provide effective, efficient and knowledgeable customer service and solutions to our customers (both external and internal)

Wymagania

Required:

• Pursuing or have obtained a degree/education in Computer Technology or related field
• Basic knowledge of and experience in using and troubleshooting Windows 7, Office 2010, SharePoint, Adobe, Dell hardware, peripheral devices, and Apple devices
• Basic knowledge and experience in using and troubleshooting mobile devices such as iPads & iPhones
• Basic knowledge and experience using and troubleshooting network connectivity (wired and wireless) for both home and office

Preferred:

• Certifications such as MCP, MTA, HDI-HDA, ITIL Foundations, CompTIA A+, LPIC
• Experience in a corporate Help Desk, call center and/or customer service environment
• Basic knowledge of ITIL concepts and processes

Core Values:

To be successful in this role, Team Members should be:

• Positive : Maintain a positive attitude by focusing on solutions and promoting a collaborative and enjoyable environment.
• Team player : value teamwork, share successes and appreciates others
• Motivated : aptitude for learning new skills and keeping up to date with the latest technologies and industry changes
• Communicative : in order to deliver the information both to technical teams as well as non-technical personnel

Prezentacja firmy

+ 10 nationalities Offices in Malta and Polan... + 10 nationalities Offices in Malta and Poland +40 staff

XCaliber is a tight-knit Technology team with offices in Malta and Poland. We collaborate to produce some of the most innovative technology in the iGaming industry.

You will get to work with the most cutting-edge technology and forward thinking colleagues. The environment is not without its demands, but it adds to a dynamic team of individuals. On a daily basis, the team is in direct contact with the team in Malta and collaboration is encouraged with occasional business trips to the different offices.

There are a lot of plus points to working at Cherry Poland including:

• MultiSports Plus card
• Luxmed Comfort Plus
• Flexible working hours
• Shared car parking
• Central office
• Calendar of social events Rozwiń

Dodatkowe informacje

Ostatnia aktualizacja:

13/10/2016

Wymiar etatu:

Pełny etat

Rodzaj umowy:

Na czas nieokreślony

Liczba wakatów:

1

Min. doświadczenie:

Od 3 do 5 lat

Min. wykształcenie:

Wyższe licencjackie

Branża / kategoria:

Praca IT - Hardware / Information Systems