TECHNICAL SUPPORT ENGINEER
Miejsce pracy: Sofia , BułgariaDo you enjoy working with customers? Would you like to solve challenging technical problems on daily basis? Work with us and you will have the chance to contribute to projects of one of the largest technology companies.
RESPONSIBILITIES:
- Deliver 24/7 strategic account support by proactively monitoring, operating and administrating customer IT Environment to ensure proper operation and availability;
- Control and administer hardware and operating software configurations;
- Supervise all customer solutions in scope;
- Provide leadership in technical incident and problem management and in their resolution, working closely with end customers and HPE remote and field support staff;
- Provide guidance to L1 technical staff by mentoring and creating SOPs (Standard Operating Procedures);
- Develop action plans to investigate and resolve complex issues/problems and clearly communicate these to engineers, customers and/or relevant managers;
- Act as a consultant in the service delivery;
- Be an active member of the DC Account Team;
- Support service transitioning and customer service tooling and design;
- Identify and contribute to projects to improve product support, customer satisfaction and team efficiency;
- Contribute to the improvement of team performance;
- Communicate effectively with Technical and Non-Technical stakeholders;
- Participate/Drive ITIL based change management, problem management, incident management;
- Develop and grow assigned customer account relationships.
REQUIREMENTS:
- Proven experience as System Administrator or in customer IT services field;
- Expertise in one or more of the following technologies: Unix, HPUX, Windows, Linux Networking, Virtualization, Storage and Back up;
- Ability to isolate and solve complex technical/business problems with the ability to interact with people (customer and internal HP) at all levels, across different geographic regions;
- Demonstrate strong written and verbal communication skills;
- Excellent written and verbal English language;
- Good command of German language would be considered as a plus;
- IT Service Management (ITIL) experience will be an advantage;
- Experience in IT Outsourcing and Managed Services will be considered as a strong advantage
BENEFITS:
- Smiling team and international working environment;
- Professional development based on up-to-date training opportunities and expertise;
- Health and social benefits
Work IT with us: www.natek.eu
