Technical Support Engineer

For our Client, international IT company, which provides high - quality software solutions, we are currently looking for:

Technical Support Engineer

Location: Kraków (woj. małopolskie)

The Support Engineer role is a full-time, remote technical support position, aimed at providing customers with in-depth support and troubleshooting for the company software products and solutions.

Main duties:

• supports customers via phone or e-mail according to company Technical support procedures
• resolves problems reported by customers according to company Technical support procedures
• develops fixes to small customizations of Company systems/solutions under the supervision of company technical management
• evaluates potential risks and communicates them to Team Leaders and Product Managers
• reports regularly, identifies and diagnoses issues and needs, escalates as far as necessary to resolve the issue
• supports customers on-site when necessary
• installs Customer test environments or Support tools as directed by Company Technical Management

• master's degree in the related field, preferably Computer Science or Engineering with strong course work in application design and development
• minimum 1 to 3 years’ experience in software industry or equivalent
• knowledge of C++ or C# and MS Visual Studio
• fluent in English (speaking and writing)
• ability to administer database servers (MS SQL or Oracle)
• MS Windows programming skills
• knowledgeable in Windows server based technologies
• T-SQL or PL/SQL programming skills
• using excellent customer service skills; communicate with a caller to learn nature of a problem and use diagnostic procedures to resolve issues with a minimal amount of escalation
• good organizational skills to manage various projects
• entrepreneurial and solution driven

We offer:

• large international organization with cross-functional development opportunities
• possibility for further education – both professional and personal
• working within a dynamic, expanding development team

Please note that we will contact only selected candidates.