Elavon provides businesses with one of the most secure, cost effective and comprehensive card payment processing services available on the market today. We are wholly owned by US Bancorp, the fifth largest financial holding in the United States of America. Elavon is a top 5 Acquirer in the European market place, with a significant presence in Ireland, the UK, Germany, Norway, Poland, Spain, Mexico, Brazil and USA. At Elavon we encourage employees to grow professionally and be challenged by a leader in the payments industry. We are looking for team members to help drive our growth. Above all, we look for people who are dedicated to providing value and superior service to our customers, to our shareholders and to our communities. Come join us.

For more details about us please see our web site: www.elavon.com

Technical Customer Support with Spanish

Location: Warszawa

Main responsibilities:

• Provide technical support to internal and external customers on Elavon’s semi-integrated POS solutions;
• Provide support in terms of research and problem solving to internal and external customers;
• Support client during pilot and post-deployment stages;
• Serve as a subject matter expert for product functionality/specifications;
• Support the Product Manager and the Business Development team with the introduction, and ongoing relationship, of integrators and customers;
• Provide support on new and existing products to Business Development and other departments;
• Support new and existing vendors during the integration process;
• Supporting external deployment vendors during the installation process;
• Providing reporting on new and existing customers, and integrators;
• Handle confidential and highly sensitive company information;
• Comply with Elavon Conduct Code in work-related matters. Proactively supports company philosophy and culture;
• Ensures that the customer data is kept secure in line with the acceptable use policy and other published security policies, standards and best practice;
• Another commands from the employer.

Required:

• Very strong analytical skills;
• Proven problem solving skills;
• Knowledge and skills in the use of technologies for detecting and tracking issues;
• Past experience in a customer focused role.
• Desirable
• Degree or Diploma in Computer Science, Networking or a related area;
• 2 years payments industry experience;
• Experience supporting Point-of-Sale (POS) solutions, particularly in a semi-integrated or integrated solution;
• Knowledge of payment protocols and scheme specific payment requirements extremely desirable.

Person Specifications

• Excellent Spanish and English language skills, both verbal and written;
• Other language skills advantageous;
• Proven ability to multi-task;
• Ability work under pressure and react to changing user requirements;
• Strong technical and analytical skills – ability to understand the complete payment process flow and connecting system/application;
• Ability to communicate complex messages, system solutions or issues using appropriate language, both written and oral;
• Team Player; ability to work with users and management to analyse user requirements;
• Analytical thinker and problem solver who provides follow through on problems;
• Ability to set and work to fixed deadlines;
• Detail conscious;
• Flexible, self-reliant and self-organised. Ability to work independently and remote to others;
• Maintains a professional but friendly disposition at all times;
• Be able to work under pressure and react to ever-changing user requirements;
• Can travel both within and outside Poland as required – current passport;
• Understands the competitive landscape; has the ability to clearly articulate the differentiation and value proposition associated with Elavon’s capabilities versus its competitors.

We offer:

• Full time position, employment agreement;
• Shift work from Monday to Saturday;
• Excellent package including complex medical care, group insurance, Multisport card, language classes;
• Highly professional, multicultural environment and high standards of work;
• Professional trainings, opportunity to develop career path in organizational structures, support in career planning;
• Work in a dynamic team with a supportive inclusive culture and strong values;
• Interaction with Clients and Colleagues across the globe;
• Good atmosphere at work and comfortable working environment;
• Opportunity to participate in social and community projects.