#

Technical Account Manager with English

DCV Technologies

Wrocław, dolnośląskie

Opis stanowiska pracy

DCV Technologies is currently looking for Technical Account Manager with English in Wrocław, Poland

 

The Technical Account Manager (TAM) will provide world-class post-sales technical support to designated major named accounts. The TAM will work on problem and incident tickets, as well as provide technical account management through weekly, monthly, and quarterly meetings. The TAM will also work directly with the Support Escalations team, or Operations and Engineering on opening bugs and requests with all required diagnostic information.

 

Job responsibilities:

  • Support a limited number of major or named accounts as part of a premium service level;
  • Engage with named account on problem and incident tickets;
  • Support named accounts on escalated support issues or critical customer situations;
  • Chair weekly, monthly, and quarterly calls;
  • Travel to annual and certain meetings at customers site;
  • Provide expert systems design, recommendations, and configurations;
  • Perform in-depth diagnostics and troubleshooting using networking tools;
  • Assist customers with testing or troubleshooting of networking or cloud service issues;
  • Reproduce customer issues to verify problems and document steps to replicate for Support, Engineering and Operations teams;
  • Maintain ticket database, logging issues and customer interactions;
  • Become a client`s cloud services expert through self-study, company training, and a desire to excel and become an expert;
  • Limited travel for company training or meetings, and certain customer visits
  • Working hours: 15-23
  • "Home Office" availabe;
  • Business trips possible (few times per year).

 

Requirements:

  • Very Strong verbal and written communication skills (English);
  • Ability to chair and comfortable leading customer discussions and meetings;
  • Bachelor of Science in Computer Science/Engineering or equivalent advanced industry certifications;
  • Minimum 2 years’ experience working as Support Engineer/ Sr. Support Engineer supporting networking or web security products;
  • Working knowledge of networking and security products and enterprise network infrastructure;
  • Experience with operating systems such as Linux, Unix and Free BSD, based OS;
  • ITIL Certificate/Prince2 Certificate would be an asset.

Prezentacja firmy

DCV Technologies is Recruitment Company providing skilled workers in fol... Rozwiń

Dodatkowe informacje

Ostatnia aktualizacja:
30/07/2018
Wymiar etatu:
Pełny etat
Rodzaj umowy:
Na czas nieokreślony
Liczba wakatów:
1
Min. doświadczenie:
2 lata
Min. wykształcenie:
Wyższe licencjackie
Branża / kategoria:
Praca Obsługa klienta, Praca IT - Sprzedaż, Praca IT - Konsulting, Praca IT - Kontrola jakości, Praca IT - Hardware / Information Systems

Czy chcesz otrzymywać oferty pracy na podobne stanowiska?

Utwórz powiadomienie e-mail
Zapisz mnie

Zapisani kandydaci otrzymują informacje jako pierwsi.

Podziel się ze znajomymi