Opis stanowiska pracy
DCV Technologies is currently looking for Technical Account Manager with English in Wrocław, Poland
The Technical Account Manager (TAM) will provide world-class post-sales technical support to designated major named accounts. The TAM will work on problem and incident tickets, as well as provide technical account management through weekly, monthly, and quarterly meetings. The TAM will also work directly with the Support Escalations team, or Operations and Engineering on opening bugs and requests with all required diagnostic information.
Job responsibilities:
- Support a limited number of major or named accounts as part of a premium service level;
- Engage with named account on problem and incident tickets;
- Support named accounts on escalated support issues or critical customer situations;
- Chair weekly, monthly, and quarterly calls;
- Travel to annual and certain meetings at customers site;
- Provide expert systems design, recommendations, and configurations;
- Perform in-depth diagnostics and troubleshooting using networking tools;
- Assist customers with testing or troubleshooting of networking or cloud service issues;
- Reproduce customer issues to verify problems and document steps to replicate for Support, Engineering and Operations teams;
- Maintain ticket database, logging issues and customer interactions;
- Become a client`s cloud services expert through self-study, company training, and a desire to excel and become an expert;
- Limited travel for company training or meetings, and certain customer visits
- Working hours: 15-23
- "Home Office" availabe;
- Business trips possible (few times per year).
Requirements:
- Very Strong verbal and written communication skills (English);
- Ability to chair and comfortable leading customer discussions and meetings;
- Bachelor of Science in Computer Science/Engineering or equivalent advanced industry certifications;
- Minimum 2 years’ experience working as Support Engineer/ Sr. Support Engineer supporting networking or web security products;
- Working knowledge of networking and security products and enterprise network infrastructure;
- Experience with operating systems such as Linux, Unix and Free BSD, based OS;
- ITIL Certificate/Prince2 Certificate would be an asset.
Prezentacja firmy
DCV Technologies is Recruitment Company providing skilled workers in fol...
DCV Technologies is Recruitment Company providing skilled workers in following sectors: IT, Engineering, Areospace, Travel, Digital Media, Project Professionals and others.
Few words about DCV history: DCV Technologies was formed to support the growing requirements of its parent company The Nexus Group. Nexus’s software house, test consultancy and call centre profit centres required timely recruitment services. Having gone through a number of recruitment agencies and investing a lot of time and money Nexus’s hiring managers felt that they were not receiving the right calibre of candidates. Although the CV’s Nexus received were a perfect match the face to face interviews were disappointing. Hence Nexus’s R&D team implemented the Digital CV concept by integrating video recordings to the recruitment process. This process rapidly increased the success rate from interview to hire. Nexus shared this success with its existing clients.
The demand grew and DCV Technologies was born in 2007 to be established as a recruitment company providing a true an effective screening process. To promote its growth DCV acquired Head IT in January 2008. DCV tripled its growth in profit and revenue over three years. DCV is governed by its executive/non executive board and the audit committee.
Rozwiń
Dodatkowe informacje
- Ostatnia aktualizacja:
- 30/07/2018
- Wymiar etatu:
- Pełny etat
- Rodzaj umowy:
- Na czas nieokreślony
- Liczba wakatów:
- 1
- Min. doświadczenie:
- 2 lata
- Min. wykształcenie:
- Wyższe licencjackie
- Branża / kategoria:
- Praca Obsługa klienta, Praca IT - Sprzedaż, Praca IT - Konsulting, Praca IT - Kontrola jakości, Praca IT - Hardware / Information Systems