- All stages in our recruitment process can be done remotely -
Switching ATAC L3 Technical Support Engineer
Location: KrakowPROJECT DESCRIPTION
RESPONSIBILITIES
SKILLS
MUST
NICE TO HAVE
The Technical Support Engineer will support client products from a major network infrastructure manufacturer, working directly with the partners and customers.
The Engineer will work with a highly knowledgeable group of customers and act as an escalation point for other groups within the organization.
RESPONSIBILITIES
- Provide Tier 3 Support for VARs, Distributors, service providers, enterprise customers, and end users via telephone, e-mail, and web.
- Troubleshoot complicated hardware and software issues, replicate customer environments and network problems in the lab.
- Manage critical customer issues and facilitate communication between customers, escalation, and engineering.
- Participate in cross-functional tasks such as new product development projects, support readiness teams, KB and other documentation activities.
- Provide on-site support for customers when needed.
SKILLS
MUST
- English fluency both written and spoken
- Strong experience supporting enterprise IP networks.
- Very good knowledge and understanding of TCP/IP
- Knowledge in IP networking in layers 2-4(TCP/IP, Ethernet, VLANs, VLAN stacking QoS, STP, RSTP, OSPF, RIP, VRRP, IGMP, MPLS, Multicast routing protocols)
- Juniper product knowledge is a plus
- Excellent Communications and Interpersonal Skills required, with a passion for the Internet, its growth, and related new technologies.
- Ability to learn and integrate new technologies in a fast-paced environment
NICE TO HAVE
Knowledge of UNIX/Linux operating systems
CCIE / JNCIE certification
Ability to analyze packet captures
Excellent client-facing skills
Please apply with the button on the right side of this job offer.
We kindly inform you that we will contact only chosen candidates. If you are interested in the above position, please apply by submitting your CV in English
Check out our open roles at career.luxoft.com
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Check out our open roles at career.luxoft.com
and follow us on Facebook!
www.facebook.com/luxoft.poland