Opis stanowiska pracy
ACN is the largest direct selling company of services in the world. ACN is present in North America, Europe and Asia-Pacific, offering consumer telecommunication services, nutritional products and exclusive skin care products. Our services are sold through a network of independent representatives in Europe and we focus on consumers and (small) business.
ACN manages its European business from its European Headquarters in Amsterdam, Netherlands, and operational offices in Åmål, Sweden, and Wroclaw, Poland.
Working at ACN Europe means working in a dynamic and very international environment. At present, over 400 employees with over 30 different nationalities are working in our European offices. Our professionals work in the field of Customer Service, Finance, Product Management, IT, Marketing and HR. ACN is a privately owned company and has its global headquarters in the United States.
To further strengthen our team, we are looking for:
Support Specialist
Workplace: Wrocław
Region Name: dolnośląskie
Responsibilities:
Helpdesk
- Answer the IT Helpdesk phone, voicemail and handling of IT Helpdesk e-mail
- Log calls in our Helpdesk system
- Determine source of trouble
- Assign tasks to IT staff
- First & second and partly third line support
- Communication with end-users and other helpdesks
Desktop/Telecom Support
- Analyzing and solving incidents 2nd and partly 3rd line
- Communicate status with end user regularly
- Escalate when appropriate and cooperate with third parties
- Support of office applications, Desktop OS’s and hardware, peripherals & printers
- User Administration (AD/Exchange and in house applications)
- Support on telephone end user equipment (both for the office & call centre environment)
- Change Management
- Projects
- Support during the quarterly ACN conventions
- Telecom watchdog duties
Administrative
- Order management
- Maintain CMDB & License administration
- Hardware servicing
- Maintain IT Standards
- Develop and maintain Procedures
- Administration of personal IT-equipment (mobile devices)
Wymagania
Requirements:
- Excellent communications, interpersonal and organizational skills
- Good knowledge of Microsoft Office and Windows Desktop Operating Systems
- Good knowledge of Desktop hardware and peripherals
- Familiar with networking technology and principles
- Self-starter, but also a team player
- Fluent in English
- Experience in a service environment
- Experience in an office ICT environment
- Knowledge about / experience with Windows server administration
- Knowledge of ITIL
- Experience with working in projects
ACN offers:
- Full time job, job contract
- Great atmosphere in a multicultural environment
- Training sessions
- Medical package/Multisport Card/ MultiBilet/Fruits
- 1 hour of break within the 8 working hours
- Additional days off for years of service
- Team events
If you are interested in this great opportunity send your application in English.
Please attach the following statement: "Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w mojej ofercie pracy dla potrzeb niezbędnych do realizacji procesów rekrutacji (zgodnie z Ustawą z dnia 29.08.1997 roku o Ochronie Danych Osobowych; tekst jednolity: Dz. U. z 2002r. Nr 101, poz. 926 ze zm.)".
Prezentacja firmy
ACN to obecnie największa na świecie firma sprzedaży bezpośrednie...
ACN to obecnie największa na świecie firma sprzedaży bezpośredniej oferująca usługi telekomunikacyjne w 20 krajach Europy, Ameryki Północnej, Azji i Rejonie Pacyfiku
ACN is the world’s largest direct seller of telecommunications services, and is one of the world’s leading direct sellers among all industries, having serviced millions of satisfied customers in 20 different countries on three continents.
Rozwiń
Dodatkowe informacje
- Ostatnia aktualizacja:
- 23/10/2015
- Wymiar etatu:
- Pełny etat
- Rodzaj umowy:
- Na czas nieokreślony
- Liczba wakatów:
- 1
- Min. doświadczenie:
- 1 rok
- Min. wykształcenie:
- Wyższe licencjackie
- Branża / kategoria:
- Praca IT - Hardware / Information Systems
