Sun Microsystems Support Engineer (German Language)

• Providing technical support to customers of Sun Microsystems Inc. based in the EMEA region,
• Creating action plans to be carried out by Sun Field Engineers for hardware replacements on customers’ sites,
• Resolving hardware and software problems related to entry level and midrange servers and the Solaris Operating Environment,
• Escalating cases to higher level of support adhering to escalation procedures.

Experience Rigorous:

• Previous experience in IT,
• Practical knowledge of Linux and Unix systems,
• Fluent German in speaking and writing,
• Good English skills
• Essential networking skills (LAN, WAN, TCP/IP, FTP, SSH, SFTP etc),
• General awareness of Sun's products,
• Good troubleshooting and analytical skills,
• Ability to work proactively and productively when unsupervised,
• Ability to form part of a cohesive team with collective responsibilities.

Mile widziane

Experience Preferred:

• 1 year of experience on a similar position,
• Good knowledge of hardware (desktops, servers, disk arrays, tape libraries),
• Understanding and being able to write shell scripts,
• Experience in administering LAN networks and/or in administering of a name service such as NIS, NIS+, DNS, LDAP,
• Experience in administering one or more of the following operating systems: Solaris 9/10, Windows 2000/2003 Server, Red Hat Enterprise Linux, SuSE Linux Enterprise Server,
• Experience in using volume management software such as Solaris Volume Manager, Veritas Volume Manager etc.