Convergys jest globalnym liderem w branży obsługi klienta. Z dniem 3 marca 2014 zakonczył się
proces przejęcia Stream przez Convergys. Razem Convergys i Stream stworzyły światowej
klasy firmę specjalizującą się w obsłudze klienta zatrudniającą 125,000 pracowników
w ponad 150 oddziałach w 31 krajach.
W Polsce firma posiada swój oddział w Szczecinie i zatrudnia ok 270 pracowników.
proces przejęcia Stream przez Convergys. Razem Convergys i Stream stworzyły światowej
klasy firmę specjalizującą się w obsłudze klienta zatrudniającą 125,000 pracowników
w ponad 150 oddziałach w 31 krajach.
W Polsce firma posiada swój oddział w Szczecinie i zatrudnia ok 270 pracowników.
Sport Customer Support Associate
Miejsce pracy: Amsterdam, HolandiaObjective:
Want to be part of the customer service team for the No1 Sports brand in the world. You will be passionate about the product and highly motivated to deliver exceptional customer service. You will want to build a rapport with repeat customers and be as enthusiastic as they are about the brand and product.
Want to be part of a young, friendly, international and sociable team who enjoy working together to deliver that exceptional service that is expected from a world leader in sportswear?
Don't miss out on this great opportunity to join the customer service team for the No1 sports brand in the world.
You will be responsible for but not limited to:
- Offering customer service to end users in relation to a wide range of shoes, clothing and accessories.
- Answering emails from customers.
- Ensure customer satisfaction by providing timely and accurate information.
- Logging detailed and accurate case notes to ensure optimal assistance for customers
Experience and personal skills needed:
- Intermediate vocational education (MBO)
- You have strong typing and PC skills
- Fluency in French language
- You are interested in sports
- Willing to work flexible hours
- Irregular hours (shifts take place mon – fri between 09.00 – 21.00 and sat - sun 09.00 – 18.00)
- Enthusiastic and dynamic, you are very comfortable with communicating by phone and mail and you have a good writing expression.
- You are outgoing and approachable, with excellent customer service and enjoy working in a team environment.
- Well-organized, accurate, you are detail-oriented, professional and courteous with high self motivation.
We offer you:
- An exciting full time job in a young international environment
- Start salary of Approximately Eur 21 K annually based on fulltime employment
- Possibilities for development and promotions
- Pension plan
- Health Insurance Benefits
- Attendance bonus system (700 euro’s gross yearly)
- Referral bonus system (600 euro’s gross per referred candidate)
- Cool Sports Freebies
- Location easy to reach by Public Transport / full travel costs compensation if you live further than 10 km from working location
- Relocation package when relocating to Amsterdam
