Devire to międzynarodowa firma specjalizująca się w usługach rekrutacji, outsourcingu i employer brandingu.
Od ponad 30 lat reprezentujemy wiodących pracodawców na rynku europejskim, prowadząc kompleksowe projekty poszukiwań menedżerów i wyspecjalizowanej kadry, wdrażając najnowsze rozwiązania z obszaru usług IT oraz wspierając w budowaniu wizerunku pracodawcy z wyboru.
Nasze biura zlokalizowane są w Warszawie, Wrocławiu, Poznaniu, Katowicach oraz Monachium, Frankfurcie, Pradze i Hradec Kralove.
Od ponad 30 lat reprezentujemy wiodących pracodawców na rynku europejskim, prowadząc kompleksowe projekty poszukiwań menedżerów i wyspecjalizowanej kadry, wdrażając najnowsze rozwiązania z obszaru usług IT oraz wspierając w budowaniu wizerunku pracodawcy z wyboru.
Nasze biura zlokalizowane są w Warszawie, Wrocławiu, Poznaniu, Katowicach oraz Monachium, Frankfurcie, Pradze i Hradec Kralove.
Service Request Engineer L3
Lokalizacja: KrakówFor our Client, a leading global information technology, consulting and business process services company, we are looking for Service Request Engineer L3
What You’ll Do
- Understand and meet customer agreements (SLO/SLA/commitments)
- Follow and participate in the improvement of established team processes
- Identify and adhere to cost reduction measures
- Accountable for following established team processes
- Understand ITIL framework (Event, Incident, Change, Service Request & Problem Management)
- Collaborate with peers and cross-functional teams
- Maintaining knowledge required to perform role effectively
- Participate in regular synch ups
- Actively share / develop innovation and automations for continued improvement
Responsibilities may include:
- Ensure accurate execution of documented and approved requests in customer’s production environment
- Adhere to and reinforce Cisco and customer Change Management processes and policies
- Support Change Managers on CABs (internal and external)
- Take appropriate steps to reduce potential impact to customer’s production environment due to execution of approved changes
- Validate service request execution process prior to production implementation
- Conduct QA testing post-change to validate successful service request completion and avoidance of service impacting events
- Serve as first point of escalation for failed service requests/changes; conduct change backouts to the point of pre-change baseline
- Provide continual communication to stakeholders before, during and after execution of approved service requests
Required Skillsets :
- AA/BA in a technical discipline plus 5-10 years of experience in a Network Operations Centre or Technical Assistance Centre or in an Implementation Role, with 3-5+ in Security or Networking Support
- Strong technical experience with Security platforms and technologies, including Cisco Products
Desired Skills :
- Good organizational skills
- Ability to prioritize workload while managing customer commitments
- Strong written/verbal communications skillset
- Strong interpersonal and teamwork skills
- Able to work independently with minimal supervision
- Prior Managed Service experience
- Excellent understanding of the TCP/IP protocol suite.
- Configuring, Upgrade & Maintaining Firewall, IDS/IPS platforms.
- Setup and managed Site-to-site IPSec VPN Tunnels.
- Monitors system resource allocation and utilization.
- Firewall rule creation, migrations, and re-certification.
- Design, setting engineering standards, Configure, administer, and document firewall infrastructure.
- Experience in performance tuning and optimization of firewalls and firewall policy’s.
- Experience with Implementation and build of firewalls from scratch
- Experience working on Firewall Rule base analyzers and optimization approaches.
- In depth understanding of Network ports, NAT, PAT and Access Lists.
- Possesses utmost troubleshooting skills in the areas of security and networking.
- Ability to take and read packet level network traces.
- Strong IDS/IPS investigative, troubleshooting and analysis expertise.
- Experience in IT Security assessments, implementing new security solutions & systems such as IPS, IDS, and firewalls.
