Service Level Manager
Warszawa Service Level Manager
Warszawa
NR REF.: 1117540
Hays IT Contracting is an up-to-date B2B form of employment for IT specialists with innovate and developmental projects for TOP Clients close at hand.
For our Client we are currently looking for Candidates on position:
Service Level Managera
Location: Warsaw, Mokotow
Job type: B2B contract
Rate: 600-700 pln netto+vat/md
Responsibilities:
Requirements:
Our offer:
Warszawa
NR REF.: 1117540
Hays IT Contracting is an up-to-date B2B form of employment for IT specialists with innovate and developmental projects for TOP Clients close at hand.
For our Client we are currently looking for Candidates on position:
Service Level Managera
Location: Warsaw, Mokotow
Job type: B2B contract
Rate: 600-700 pln netto+vat/md
Responsibilities:
- Preparing / verification of SLA contracts with IT / NT suppliers
- Creating and implementation operational and quality KPIs
- Preparing SLA reports related to the monitored area / service Monitoring, calculating KPIs and SLA, explaining incompatibilities
- Preparation of analyzes, conclusions and recommendations under the current SLA agreements
- Participation in the RFO proces
Requirements:
- Technical university degree
- Experience in the area of service management (min 1 year)
- Knowledge of ITIL processes
- Experience in SLA agreement management
- Experience in KPIs developing
- Strong analytical and reporting skills
- Ability to build effective business relationships
- Very good knowledge of English (min. B2)
Our offer:
- Possibilities: variety of projects to participate in development, working closely with big brands, meeting great people
- Variety new technologies
- Challenges appropriate to your skills and knowledge
- Fast learning opportunities
- Preferential conditions for benefits: medical and sport package
Prosimy o aplikowanie poprzez przycisk znajdujący się po prawej stronie ogłoszenia.